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Has anyone had any issues with Auto-Hold and the Handbrake please?

103K views 62 replies 38 participants last post by  Tricky 
#1 ·
Hi guys,

Everything was going well, until all of a sudden the car won't pull off and release from Auto-Hold (green P on dashboard / auto-hold lit up near gear stick). The car literally holds on the spot and doesn't go anywhere - then either creaks (handbrake sort of noise from the rear) or stalled.

If Auto-Hold is turned off, the car even doesn't move from the spot when pulling off with the handbrake on. I can only assume from reading the handbook that the car should automatically release from the handbrake (ignoring Auto-Hold, as that is even off) and pull off, like with any car with a handbrake button.... . You don't have to press the handbrake button down to pull off do you, regardless of Auto-Hold being on/off?

The only way to ensure no issues is to turn Auto-Hold off and manually push down the handbrake button to pull off...

Otherwise, I have this issue. I am talking a brand new car here!! But all was OK for a bit...

Sometimes, i also notice the Auto-Hold button doesn't register when you push it, so push on/off is more like push twice or three times to turn on/off.

Apparently, nothing is wrong with it, but I am due to go out in it later with a technician to show them.

Hoping nothing is wrong and it is just me, but all was OK to start with and I didn't even think about the feature. The Auto-Hold feature was automatically on from new and I was enjoying it.

Thanks.
 
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#27 ·
Right, an update to my auto-hold issues.

Problem is intermittent, I drove 35 miles into work this morning.
It was fine as I came off the motorway, but was more buggy after a period of driving around town.

Driver's door was closed and secure throughout.
 
#29 ·
welshkaiboy said:
sat in dealers for oil service and been told that yesterday that a recall was put on the system for autohold.

Looks like a software update.
Useful to know, thanks. Will ask if this needs to be done before we take delivery on Tuesday or if already taken care of during the build.
 
#30 ·
Same issue week old brand new SE Nav went to pull off at roundabout on way to dealer nothing happened although green p light on.Eventually pulled off mentioned to dealer.An hour later vehicle would not pull away from car park either on green p then went on red p.Could not pull off however much I tried.Dealer spoken to said it probably needs rebooting!
Eventually got away no problems for a week or so
 
#32 ·
Although I do not own a Tiguan, but drive a VW Passat, this fault is the same as both vehicles share the same components.
I took delivery of a new Passat 1.6tdi business est last year. Within 2 weeks I've had nothing but problems and although some of these have been small, nevertheless they have been really annoying.

First, the audio unit has an intermittent fault, when leaving the car, when returning despite the radio being on, there is no sound, until you switch off and back on the unit it then comes back to life.

Secondly, the front sensors decide that the car is right on top of an obstruction, showing red, although I'm 2 cars back.

Finally, the auto-hold, this has been an ongoing fault since I took delivery of the car. The car has been in to my local VW dealer 4 times, (not the original supplier, as this is a lease vehicle). The car has had various software updates, the latest having a clutch sensor replaced. I was told that this could be the issue. The problem was that, whenever I stop in traffic, the auto-hold engages as it should, the cars not in gear, I then engage 1st gear, release the clutch, then sometimes the auto-hold releases, but other times it does not, I have to dip the clutch several times to get it to release. So the replacement of a new clutch sensor has not solved this issue. Again I've been in contact with the dealer, they have told me that there is a recall notification on this issue, plus 2 other on other potential non important problems. It's very clear to me that VW themselves knew about this, either they are not giving this information to their dealers until they have numerous reports. As I understand it, this effects Passat, Tiguan and Golf, hey but who knows!

It's about time car manufacturers realised that we, the public are probably the best people to take notice of. I do around 30k per year, I'm an advanced driver, I've owned Fords, Audi, BMW and other VW's.
The car is today being looked at, let's see if this will now sort this. I doubt if I'll be looking at a VW again. Modern cars have become more and more smart, with that comes buggy software, technology is moving on to quickly and with it unreliable product.
 
#33 ·
Hi, I'm having the same problems (I'm in Ireland). I've a 2017 Tiguan 2.0 TDI SCR 115hp, manual. I took delivery at the end of May and the problem started less than a week after I got it. Please somebody tell me that this issue has been resolved for them. The dealer here seems to think that I alone am having this problem. BTW my car is back with the dealer at the moment for a software upgrade and the Tiguan they loaned me seems to have the same issue....

I'm needing some reassurance that the problem is in fact known to VW and that they have a definite fix for it.
 
#35 ·
Not meaning to offend anyone but I think it is an education issue after having it happen in two different cars. If the problem persists after reading the manual I would get someone at the dealer to clarify how it works and actually go on a drive with you for confirmation.
 
#36 ·
Chris said:
Not meaning to offend anyone but I think it is an education issue after having it happen in two different cars. If the problem persists after reading the manual I would get someone at the dealer to clarify how it works and actually go on a drive with you for confirmation.
I used to get it on our old Nissan QQ, I was used to the auto handbrake on that.Turned out we needed a new control module...twice.
we also used to have it on our old renault scenic which was fine in the eight years we owned it.
I had it once on the Tig, no matter what I tried it would not release.
 
#39 ·
Mine used to stop mid-journey... and I certainly didn't remove my belt or open the door whilst driving.

This is a genuine fault and needs addressing - sounds like it's a shafted control module.
 
#40 ·
I'm so glad I'm not alone on this! I rejected my first new Tiguan SE NAV in April & took delivery of my 2nd new one in May. I had a months trouble free motoring the hey presto the brakes locked on as I was trying to exit a car park. After several embarrassing moments of stamping the brake pedal it eventually released & I pulled away. As I was near, I took it straight to the dealership where their senior technician experienced it for himself but when hooked up to the computer it showed no fault! I was going on holiday the next day so he advised me to use the parking brake manually whilst away & book it in when I came back. By the time I got home that evening it started working again & hadn't faulted again until tonight (3 months later) where I got stuck on the M6 with the brakes locked on!!! Same thing again...lots of stamping on the pedal & eventually it released itself. I drove the rest of the way using the brake pedal & gears. It now shows a fault with the front assist & won't move 😒😒. VW Roadside assist coming out in the morning. I will give them the recall code from this thread. Watch this space!
 
#41 ·
I have had zero problems with the auto hold function, it's turned on all the time and works perfectly for me so far.
 
#42 ·
From looking through the post, sorry if I missed any, but the later posts all appear to be from manual cars or posts without details in the signature. Is my assumption correct?
 
#43 ·
Just had my first service and had the recall (46G7-S-parking brake control unit) applied.

I have a pretty good relationship with he dealer and he showed me the technical detail from vw. It said that this update is for 2wd manual models. It is to resolve issues with the parking brake/auto hold not disengaging on occasion and to address an occasional issue where the parking brake does not engage upon turning the car off.

I think I may have experienced the later issue, but it's one of those situations where you're just not sure if it was engaged or not. I have come back to the car twice and the parking brake hasn't been on. I can't see why that would be the case as I always have autohold on, so it should autohold and then apply the full parking brake when I switch the engine off, but on 2 occasions it's not been on and I've got into the habit of leaving it in gear to stop any roll away issues.

Anyway, I hope this helps people. It is a proper recall as well. There is a recall sticker in the boot with the code on. It joins the other two stickers, one for a replacement seat back frame and replacement airbag igniters.

At this rate the car will be replaced bit by bit. 😂

Cheers
Axel
 
#44 ·
Kental said:
From looking through the post, sorry if I missed any, but the later posts all appear to be from manual cars or posts without details in the signature. Is my assumption correct?
Good point Kental re Manuals..... and also has been mentioned before that it would be to every-ones benefit with details in the signature, which would help.
 
#45 ·
stumpy said:
Kental said:
From looking through the post, sorry if I missed any, but the later posts all appear to be from manual cars or posts without details in the signature. Is my assumption correct?
Good point Kental re Manuals..... and also has been mentioned before that it would be to every-ones benefit with details in the signature, which would help.
+1 ;)
 
#46 ·
Update to my previous post....VW assist attended and he saw the fault for himself, which, I hasten to add he had seen on my 1st car which I previously rejected. He stated that VW just advise them to recalibrate the clutch but he didn't want to do that as it obviously didn't resolve the issue. I mentioned the fault code from this forum 46G7-S and he promptly wrote that on the paperwork and arranged for my car to be taken to the nearest dealership. They've had it in for a couple of days and typically it won't fault whilst they've got it but at least their technician has seen my car do it back in June. They have informed me that the recall code is not on my vehicle and it won't take the software update. VW UK have told them to carry out some technical tests which they have done and the outcome...take the vehicle back and drive it with auto hold switched off and operate the parking brake manually! The parking brake wouldn't come off manually when the fault occurred!!!! I've refused and just emailed my 2nd rejection letter for the 2nd brand new car to the General Manager of the retailer where I bought it from. This is not what I expect from VW and the fact it is clearly a known inherent fault which is putting lives at risk is disgusting. I will be taking this to social media!

Tiguan 2.0 TDI SCR 150 6 speed SE NAV BMT 4 Motion Manual in Atlantic Blue
 
#47 ·
flexidutch said:
Update to my previous post....VW assist attended and he saw the fault for himself, which, I hasten to add he had seen on my 1st car which I previously rejected. He stated that VW just advise them to recalibrate the clutch but he didn't want to do that as it obviously didn't resolve the issue. I mentioned the fault code from this forum 46G7-S and he promptly wrote that on the paperwork and arranged for my car to be taken to the nearest dealership. They've had it in for a couple of days and typically it won't fault whilst they've got it but at least their technician has seen my car do it back in June. They have informed me that the recall code is not on my vehicle and it won't take the software update. VW UK have told them to carry out some technical tests which they have done and the outcome...take the vehicle back and drive it with auto hold switched off and operate the parking brake manually! The parking brake wouldn't come off manually when the fault occurred!!!! I've refused and just emailed my 2nd rejection letter for the 2nd brand new car to the General Manager of the retailer where I bought it from. This is not what I expect from VW and the fact it is clearly a known inherent fault which is putting lives at risk is disgusting. I will be taking this to social media!

Tiguan 2.0 TDI SCR 150 6 speed SE NAV BMT 4 Motion Manual in Atlantic Blue
Does it always come off if you press the footbrake before trying to move?
Just try that for a few days with auto hold on.
They did apply a fix to mine, or at least they said they did, mines been 99% fine since then.
But when mine was in a mood I just daped the brake before moving and it was fine.
Not what you want but could prove a point.
 
#48 ·
Further update.....whilst my car was in Corkhills, Wigan dealership it got stolen & used in a drive by shooting in Bury!!! To make matters worse it was taken Saturday night & they didn't even notice it was missing until Tuesday when the police visited!! Note to any Wigan VW owners don't take your car there!! Anyway this halted the rejection process as there was no car to reject. However I found out since that my car did fault for them, VW Technical have admitted there's an issue & are working on a fix for it.....how long? Who knows?! The matter is sorted now as Corkhills paid me my deposit & monthly payments back so I'm now driving a proper car that works....an Audi Q3 s line Quattro 😊😊
 
#49 ·
flexidutch said:
Further update.....whilst my car was in Corkhills, Wigan dealership it got stolen & used in a drive by shooting in Bury!!! To make matters worse it was taken Saturday night & they didn't even notice it was missing until Tuesday when the police visited!! Note to any Wigan VW owners don't take your car there!! Anyway this halted the rejection process as there was no car to reject. However I found out since that my car did fault for them, VW Technical have admitted there's an issue & are working on a fix for it.....how long? Who knows?! The matter is sorted now as Corkhills paid me my deposit & monthly payments back so I'm now driving a proper car that works....an Audi Q3 s line Quattro 😊😊
How did they recover the stolen car..was it because the handbrake was stuck on :D
 
#51 ·
flexidutch said:
Lol no it obviously didn't stick on for them. Never been seen since. The thieves did me a massive favour!
Wasn't your underworld contacts doing you a favour :lol: :lol: :lol: :lol:
 
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