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From Order Number to Build Week Confirmed

123K views 391 replies 55 participants last post by  staV 
#1 ·
Hi all,

I just wanted to document for myself, and other new buyers the current lead times in the process.

I ordered on 16th March at dealers.

22/03/19 - 1 week later - Dealer emailed me with order number
23/03/19 - 1 day later my order appeared on the 'My VW' app - "With The Factory"

I am aware there were long delays in the past from last year's WLTP issues. What are people's experiences with more recent order timelines, i.e. this side of the new year?

How long to go from 'With The Factory' to build week confirmed? Appreciate some of you have this info in your signature but others don't. Would be good to get an idea of the current lead times of 'new orders' post the WLTP 'crisis'.
 
#27 ·
Papalazarou said:
Well, mine is supposed to be build week 20 (13th May). Going on the theory on here that they fix the production schedules about 4 weeks in advance, I would have expected to see my build week be confirmed on the app today, but no such joy.

Anyone else with build week 19/20/21 had any luck?
Do NOT take any notice of the app. Mine has been stuck at "Build week confirmed" for 4 weeks. On emailing my dealer and threatening to cancel, I had a phone call and they confirmed it's been built and at the port. Speak to your dealer. In my experience, don't bother with the VW chat on the online tracker, they have no more information. You need the information your dealer can access. Crazy, I know. The good dealers apparently will notify you of each change. Mine didn't. I have to keep pestering.
 
#29 ·
No. Not from the app. Speak to your dealer. Just ignore the app. It's a waste of time. Mine jumped from stage 3 to stage 5 today with a text message actually saying stage 5b. My dealer told me yesterday it was at status 38 - "Port of exit release"! They see more details than in the app.
 
#30 ·
Mine is a stage 3 but been given build week 18.

Sent from my iPhone using Tapatalk
 
#31 ·
As other have said i would contact the dealer for updates, i got a text message this morning from the App telling me my car has arrived at the dealer, i know it arrived Monday and i am picking it up tomorrow, the App is just a fun thing to track your car, i would not hold it to be 100% accurate.

My car sat at the German dock for 4 weeks and then the UK dock for 2 weeks.

Always best top get the dealer to check as they can tell online with there system where your car is and at what point. ;)
 
#33 ·
Jl5 said:
Great thanks all. Will get in touch with lease company. Was ordered beginning of Feb and told should be here end of April fingers crossed.
Cheers.
Fingers crossed for you there is no delay at the ports.
 
#34 ·
Just got my build week today - Week 20, so 2 weeks later than VWUK said and a week later than the dealer said. Could be worse I guess.

for reference, I ordered on 2nd Feb
 
#37 ·
I read this on the VW website:

Our cars are built all over the world! Depending on which model you have purchased, this will determine which factory it's built in.

Germany: Golf, e-Golf, Golf Estate, Golf SV, Arteon, Passat, Passat Estate, Tiguan and Touran

Bratislava: up!, e-up! and Touareg

Iberia: T-Cross

Mexico: Tiguan Allspace

South Africa: Polo

Portugal: T-Roc and Sharan

For some reason I was under the impression that the regular Tiguan was built in Mexico - But it seems it's built in Germany, and it's just the Tiguan Allspace that's being built in Mexico....
 
#39 ·
Just adding my experience: Ordered my 190 at the start of March and regardless of when I *do* get it everything my dealer has said or informed me about has happened, which I appreciate - such as order received, factory, build date etc. The app is pretty 'out' but eventually reflects what my dealer says..eventually.

Currently confirmed Build week 19 (in two weeks) and car expected start of June. Watching this space of course, but all smooth thus far.
 
#40 ·
Ordered my R Line Tech on the 4th April as the dealer had an order in the system, currently at build week 18 which is next week so looking to receive the car early June.

Sent from my iPhone using Tapatalk
 
#41 ·
Mine is supposedly build week 17 (this week) but app hasn't updated yet to say built.

Being told late May for delivery although I've ordered an Allspace so expected shipping to take ages from mexico?!
 
#43 ·
Kyle009 said:
Well mine has arrived at the dealer and they sent me a video of it last night with it covered in the protective wrapping. Also said I'll get it by the end of the month.

Good times.
Nice... when did you order yours and at what dealership?
 
#45 ·
Kyle009 said:
I've ordered mine from Lookers in Carlisle but I think it was one they'd already ordered. Ordered it about 4 weeks ago.
Wow, 4 weeks. Nice work.

Mine should have been built this week but dealer has no update.
 
#46 ·
Hi guys.
Well I ordered on 27th Feb tiguan allspace match 2.0 tdi 150 4motion + winter pack. Was told 1st June for collection. No confirmed build week as yet still with factory.?????
Guess it's going be late.??
I feel as though dealerships know the situation but let you believe so you place order. Ive had to constantly call dealership as promised calls and updates were never returned. Wish I'd gone to bmw to be honest.??
 
#47 ·
samuelgeorge said:
Kyle009 said:
I've ordered mine from Lookers in Carlisle but I think it was one they'd already ordered. Ordered it about 4 weeks ago.
Wow, 4 weeks. Nice work.

Mine should have been built this week but dealer has no update.
My car was due to be built week 15. But still shows build week confirmed when I log into the app/ website. However, if I just put in my order number (without logging in) at this part of the VW website then it shows the car has been built.

https://www.volkswagen.co.uk/owners/track-my-order

Worth a try for slightly more upto date information.
 
#50 ·
It really is a shame that a lot of people are having a nightmare with there dealers, it really is bad when you are chasing them over things after you are parting with your hard earned cash.

I can honestly say my dealer has been outstanding from the start, always replying to my emails straight away, and always sending me videos on the updates of the car, it would honestly put me right off if they never replied to emails or phone calls it really would
 
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