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Discussion Starter · #1 ·
Just after joining the M50 yesterday and following another car past a lorry there was a pop, looked down and there was a vary small star like crack just above the driver side wiper :x

It's more, read just, noticeable from the inside and currently almost invisible from the outside unless light at the right angle and you look close. There doesn't seem to be a chip as such. Can I get this repaired or is it a claim on the insurance for a new windscreen. Reading the documentation the insurers seem to insist on using their recommended repairers and what with the sensors and cameras I know that will be trouble with me having to get them recalibrated by VW.

If a repair is viable for this damage and permanent and invisible then that's what I would prefer to do, would avoid having to disturb the screen.

Typical, have never broken a windscreen before, 1500 miles into my first ever new car and this...

Anyone have experience with windscreen repair, good or bad?
 

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If its a replace, make sure its a VW screen with the logo etc.
 

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Had an 'invisible repair' done by [email protected] on a C4 Picasso screen- but that was out of view at the top of the screen. Guy did an excellent job.
From your description of the damage, it seems like the crazing is internal and might be more difficult to repair. The repair process relies on vacuum filling the damage with a special resin. It only cost me £10 through my insurer. I would suggest getting the repairers opinion as to whether a repair is viable. Good Luck!
 

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You have my sympathies.

I've had a repair and replacement on my Golf in the past two years. Both done by Autoglass and both good jobs. Repair cost me nowt and replacement was £90 excess on my insurance. Chatting to the chap who replaced my screen there are 14 different screens for the Golf alone. He turned up with the wrong one and had to return the following day with the correct fit.

With my insurer I don't contact them just go direct to Autoglass. However, after reading about the calibration issue on here I would speak to my insurer first if I was looking at replacement in future.

Best of luck
 

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I sympathise. Mine went after a week and I was gutted.

Big noisy impact within black band along bottom of screen in front of driver. Looked at both options and decided to have it repaired. Autoglass sent an experienced technician who did as good a job as possible. It is certainly not invisible. It is smooth and does not affect the wiper blades. He said the scars will always show in certain lights. But is out of sight from within the car - low down. I am living with it.

I fully discussed the replacement process with him having had a bad experience replacing a Golf screen some years ago which damaged all the pillar trim. They now use nylon braid rather than cheese wire to remove the damaged screen which reduces damage. Calibration is a skill they are still learning.

You could have it repaired initially and see if you can live with it. I could not with my golf and had it replaced a week later. Insurers are happy to do that.

I asked the VW main dealer if they would replace it. Surprisingly they would not as their technicians are not trained to replace screens and they told me to use a specialist. And VW would not honour the warranty for that element. (And it is possibly the biggest dealer in the UK!)

Good luck
 

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Not sure if it applies to windscreen damage or just accidents but people should remember to register for the free VW Ensurance cover:

http://www.volkswagen.co.uk/owners/volkswagen-ensurance

They will deal with the claim etc for you and ensure work is completed by a VW approved repairer and it wont cost you any more:

https://www.insurewithvolkswagen.co.uk/documents/vw/ensurance/cover-booklet-1016

Also, you don't always have to use the insurance company's approved repairers (check your policy documents).

http://www.gocompare.com/car-insurance/approved-repairers/#aU5hLq576KQ2EZx2.97
 

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Bhuna said:
Not sure if it applies to windscreen damage or just accidents but people should remember to register for the free VW Ensurance cover:

http://www.volkswagen.co.uk/owners/volkswagen-ensurance

They will deal with the claim etc for you and ensure work is completed by a VW approved repairer and it wont cost you any more:

https://www.insurewithvolkswagen.co.uk/documents/vw/ensurance/cover-booklet-1016

Also, you don't always have to use the insurance company's approved repairers (check your policy documents).

http://www.gocompare.com/car-insurance/approved-repairers/#aU5hLq576KQ2EZx2.97
I just registered for the free Ensurance, didn't know about that. Wouldn't you think my dealer would have told me! Looks like the windscreen isn't covered for management under the policy though, just checked the booklet
 

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Shame the windscreen isn't covered, I guess its just accident and theft then - but its still a good additional feature to register for.
 

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Just had Autoglass do my screen on my BMW. I was really nervous, as it has a HUD (the type projected on the windscreen) and cameras and so on. Autoglass could only promise a screen of "similar quality".

In the end it was a Pilkington screen - exactly the same as the OE Pilkington screen except without the BMW logo. The HUD is actually slightly sharper now, and there is less ripple. The Autoglass man has a computer with an OBD plug, and ran all the camera/guidance systems recalibration processes as part of the job.
 

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Hi just a thought is it worth going threw VW ensurance I have seen it Advertised they say they will get repaired done via VW approved ?????
 

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Discussion Starter · #13 ·
Will look into this. However, as usual insurers will probably insist on their approved repairers. I know that legally we can choose whomever we like to carry out insurance work. In doing this you do tend to loose various benefits. In this case, if I understand the policy documentation, my NCB won't be effected. Maybe not the case with a non approved repairer? Have protected NCB anyway but have been stung with this year's ago in so much as the NCB remains in terms of years equalling a percentage discount but the base cost of the policy (before discount is applied) increases dramatically. This obviously results in a significant hike in premium, not what a lot of people expect when they have protected no claims. Basically, whilst it will keep costs down on renewal after a claim, just not quite as you'd expect.
 

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I've just had to have my windscreen replaced today. (not the best weather to have it fitted..!). Just been checking over the cars windscreen and it does not look right when looking at the lower edge of the A pillar. There's a gap between the windscreen and the pillar..

Automotive lighting Hood Automotive parking light Automotive mirror Automotive tire


This is the drivers side, I'm sure it should not have a gap..?

Hood Automotive tire Motor vehicle Grille Bumper


This is the passengers side.

Can anybody take a photo of there's so I can compare what yours look like.?

Cars booked in for a warranty claim, but just wanted to check others so I'm armed with some info if they try to fob me off.
 

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Wow, who fitted that?............Stevie Wonder :eek:

In all seriousness, whoever it was should be lookiing for a new job.
I hope you can get it sorted.

Steve
 

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Dsaunders, that window is all wrong no way should there be any gaps, water ingress will become a huge problem especially if it gets to the electrics. I would be sending those photos to the head office of who ever did the refit, it appears they have also caused damage to the structure? Hope you get his sorted
 

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That terrible! Don't tell me autoglass?! They cocked up my mk1 last year, resulted in emails to managing director etc and £250 comp, and an agreement my new screen would be fitted at dealer.
 

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FTT said:
Dsaunders, that window is all wrong no way should there be any gaps, water ingress will become a huge problem especially if it gets to the electrics. I would be sending those photos to the head office of who ever did the refit, it appears they have also caused damage to the structure? Hope you get his sorted
There's no damage, it just appears the screen is slightly off centre. The plastic covers just don't fit properly. I have them coming out tomorrow to evaluate the issue. It could just be the trims are wrong, but I'm not convinced..

What I really need is a photo of a Tiguan with a screen that has not been changed so I can compare and show them what it should look like.
 

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