[Facedutton]

Having spent some time with main VW agents who did not know about off peak scheduled charging and my new car and after phones calls from Germany it has been confirmed that the Tiguan ehybrid 2024 cannot be charged on a time schedule from the app or wall mounted charger. VW could not explain why this facility is no longer available. So it would seem that charging is only possible on plugging in. In order to use off peak electricity it means manually plugging in at 12.30 am!!

Just purchased a Tiguan 2024 Elegance ehybrid and discovered it is a complete nightmare to charge. The digital manual shows a charging app similar to VW ID models but no settings are available in this 2024 ehybrid model. I was never told about this change - were you?

I just want VW to accept its like a recall problem for them to repair with a useless app. I have an Ohme wall charger which doesn’t charge the car and it’s all VWs fault NOT OHME.

The only way I can charge the car is by attaching a 3 pin plug charger and switching on immediately. The car just hates the Ohme Charger set up with Octpus Go.

I can’t belie that VW can’t solve this problem.

 

[Facedutton]

When I move house shortly I was planning to buy a Ohme charger and choose a suitable Octopus tariff so that I can charge my Golf GTE which has the 19.7kWh battery. Looks like I will have think again 🤬.

Sorry but it looks like you will have the same problem. Can’t charge from an Ohme wall box. Probably the same for other wall chargers.

Time to set up a pressure group of all VW people who have this problem and force VW to do something about it.

 

[Facedutton]

Just gone on the Octopus website to see if I could go on their Intelligent Go contract. Under compatible models all Golf GTEs were listed APART from the latest version. Sadly there were no Tiguans on the list at all.
I despair.

Well the Tiguan is on the Ohme list. However so far it’s a failure. Last night the charge was only 17% and failed from 1:00am to complete the charge with a red LED by the charging port on the car showing an error. In my view the new Tiguan will not take a charge from a managed system. I’m resorting to using a 3pin plug in charger from bed time and acept the higher charge until Off Peek charges come in. I’m so frustrated and feel cheated.

 

[Facedutton]

Well the Tiguan is on the Ohme list. However so far it’s a failure. Last night the charge was only 17% and failed from 1:00am to complete the charge with a red LED by the charging port on the car showing an error. In my view the new Tiguan will not take a charge from a managed system. I’m resorting to using a 3pin plug in charger from bed time and accept the higher charge until Off Peek charges come in. I’m so frustrated and feel cheated.

 

[Facedutton]

The Ohme charger and VW Car selected from their database still a real problem. Last night no charge even though scheduled in the Ohme app. This new VW 2024 ehybrid just hates a managed system. How pathetic of VW to create such problems. I‘m thinking we need to make a much bigger fuss.

 

[Facedutton]

Hi everyone, I got recently the 2024 PHEV Tiguan 1.5 eHybrid, currently running infotainment software 2460, and wanted to ask if anyone else has encountered the following 2 issues relating to battery charging:
1) with charging limit set to 80% (both in the car and on the iphone app), the car keeps charging to more e.g. 86%
2) the battery menu only has "Battery" and "Settings" submenus, but on the digital manual for the specific S/N at they mention a "Charging loc" menu which is missing in my case

A complete botch by VW.

 

[Facedutton]

Why do some chargers work and not others. Is there a “wild west” in charger design without standards to be observed?

 

[Facedutton]

IMHO your plan is definitely not flawed!
This is exactly what I do with my Tiguan eHybrid PHEV; I use a granny charger bought from Amazon. Whilst it has a "delay charge for <x> hours" feature, I actually resorted to buying a smart plug (make sure it is rated for 13 amps), which turns on at 00.29 (it takes a minute to tune to the correct current), and turns off at 05:30 exactly. I couple this with "Octopus Go" (not the "Intelligent Go") for overnight charging at about 8.5p per KWh.

This setup provides overnight charging of about 60%-70% of the battery. If the battery is empty and I need 100% I just disable the feature whereby the charger turns off at 05:30, and finish the charge on expensive rate.
I've been fuming about the lack of the "Charging Locations"/timed charging feature since I got my Tiguan in Sept 2024. Complaints to the dealer and VW themselves fell on deaf ears. Let's hope for the software update mentioned above!

Our 2024 reg was delivered in November. I too have fumed everyday about the lack of a timing facility on the car charging system. I am really fed up staying up late and plugging in the charger at the latest possible time in the evening - around 11pm. I find it hard to believe VW have done this. Our 2021 Tiguan worked perfectly. My fear is that the “cheap chip set” installed in the 2024 model can’t be reprogrammed. We will see. I’ve been told the upgrade is scheduled for week 8? What annoys me is the VW dealership declared no knowledge of this problem when the Golf and others were delivered with the same problem.

 

[Facedutton]

I'm still being told by the dealership that it's definitely coming in Q1 -- so, by the end of March...

It’s a good job VW software staff are not in security! Taking 7 months to write software is a joke. I think they are kicking the can down the road with no intention of changing the charge app with an upgrade. What happened to week 8?

 

[Facedutton]

New 2024 1.5 PHEV Tiguan Match. Had it 3 weeks and we have a Rolec EV wall charger (have had a Tesla for 3.5 years). Charger is a fit for the VW BUT the "Smart Charge" functionality has been sporadic (it usually sets up a scheduled charge between 12am-6am to fill the battery) and then yesterday our downstairs socket fuse tripped randomly and baffled us to which applicance it could be.
This am I went out to the VW and it's completely dead, nada. No charge and 12v dead.
OPened door manually to entry but nothing worked.
Called VW Assist who came out quickly - known issue is to charge you have to charge up and remove the charger IMMEDIATELY when battery is full, or it drains the 12V and sat too long you'll have a dead car. This is mental. So no cheap charging, no scheduled charging, no charging overnight unless you plug in and remoe super late or ssuper early, no charging whilst away from home etc etc. Utterly mental. The Tesla is a crap build but the charging tech works perfectly, ROlec app smart charge, it charges to the set level and once hit it just sits waiting for the lead to be removed. No issues in 3.5 years.
How have VW got this so wrong? Technician said a fix was being sought, would be a software update but wouldn't be over the air unlike Tesla, might have to go into dealership servicing dept for software update. Completely negates the reason we got the PHEV Tiguan......

There must be something we can do. How can we get press coverage and persuade VW that this is a problem requiring urgent attention?

 

[Facedutton]

This is mad. How can this problem get through the design stage. VW know how to set up charging schedules - see ID models. The electronic manual for the VW 1.5 ehybrid has the ID charging schedule. How can this problem exist - my theory is VW purchased a cheaper set of dud chips and will never solve this problem without replacing the appropriate chip set. It’s a manufacturers recall problem,

 

[Facedutton]

I have the same problem with my Golf eHybrid FPG. I only have a basic cable that plugs in to a house socket. My solution is to plug in the charger in the afternoon. The car starts charging immediately, so I pause charging via the Infomatic screen. At 10 pm our cheap electricity period starts. It is also time to let the dog out for a few minutes. While the dog is out I log in to the car from my mobile phone using VW´s mobile app and am able to start charging. The charging rate is only 2kw, and the car is ready by 8 am when the electric price doubles. When I complained by email to the local VW agent, the salesman who sold me the car says that he has activated scheduled charging and would phone me with instructions, or I can visit the agency for him to do this job. So far the phone call has not come, and I have not visited the agency which is an hour´s drive away. Alan

I’ve seen that the 2025 Tiguan now has the scheduled charging as described in the 2024 model handbook. Is the same true for the 2025 Golf? VW keep on kicking the can down the line with a so say soft ware update in the third quarter of the year. We should all have taken the cars back and demanded a refund.

 

[Facedutton]

Why has VW decided to not add a scheduled charging option on the ninth gen VW Passat ehybrid, absolutely crazy!! Come on VW, get it sorted!! If Beka and Hotpoint can add scheduled timers to my dishwasher and washing machine so they can run through the early hours of the morning taking advantage of lower electricity prices, why cant you add it to the ninth gen VW Passat ehybrid and Tiguan??!! It was available on my eight gen VW Passat ehybrid, what was your thinking on taking it away? Would love to know you reason.....

Yes I have a VW Tiguan purchased last December. Charging is a nightmare. I plug in as late as possible - 11:00 on max charge and accept paying full price for the first half hour to get the rest at the cheap rate. I’ve been given various updates for the charging software upgrade but the goalpost keeps changing. Now said to be the third quarter of this year. In my view this is never going to happen unless VW change the appropriate chip in the car. We have been sold an item that does not correspond to the instructions in the electronic manual. Trade description incorrect!?

 

[Facedutton]

Big news guys! A user in a FB group mentioned that yesterday he had an OTA and scheduled charging is there….

Do we have a confirmation?

View attachment 12722

I think this may be a false hope! Not seen it. I was told an update would mean a trip to the dealership and they would have to update. If an update is ever available.

 

[Facedutton]

The upgrade works!