Just in case anyone's car is stuck in the same status on the order tracker, deleting & re-adding it has been the only way to make mine update. Also, the sms notifications haven't worked once... It's now at step 5 - in transit, and it's not updated by itself once!
I had to do the remove car and re-add, and that took the order from stage 3 to 4. However my 5a text arrived yesterday without any further action by me and the online tracker had updated itself to 5 when I looked a few minutes later.
When I spoke with my dealer a few weeks back he claimed there were significant delays in the shipping of the vehicles and this could take up to 10 weeks.
I have been monitoring other VW forums closely and it appears from those it's taking on average 3 weeks after arriving at Emden.
I had to do the remove car and re-add, and that took the order from stage 3 to 4. However my 5a text arrived yesterday without any further action by me and the online tracker had updated itself to 5 when I looked a few minutes later.
You lot are making me really jealous. Mine is now 12 weeks into the order process, and no matter how many times I delete and re-add the car, it's still stuck at Stage 2 "Your order is with the factory"
Despite what my signature says, mines actually been on order since the 6th March - earlier really, but that's when they took the deposit.
How did you guys get the tracking information, and where do you access it? Despite promises to "keep you informed" I've heard nothing from my dealer, who appears to be a deaf mute!
Cheers
Despite what my signature says, mines actually been on order since the 6th March - earlier really, but that's when they took the deposit.
How did you guys get the tracking information, and where do you access it?
Despite promises to "keep you informed" I've heard nothing from my dealer, who appears to be a deaf mute!
Cheers
26 March paid deposit, few days later added three more options, shortly after build week confirmed for week 20, 19 May moved from 4 to 5a, 22 May moved from 5a to 5b, as at yesterday at Emden awaiting ship allocation.
Paid deposit early March. Heard sod all since, until today when after pestering dealer (3 email requests) finally got an order number. Check VW website. Order no. not recognised….!
Note from dealer that accompanied the order no. said "may not show anything yet"!
Is that likely, 10 weeks after ordering? I smell something fishy….
Are you using the UK website? Typical of VW their on-line presence is a bit of a mess! Took me a while to find the right page to input the "Commission Number" this is the link I found that worked https://www.volkswagen.co.uk/owners-and-drivers/my#/
Scroll down the page to the section headed "Your owner and driver services" and click the white "My VW UK" button. You will need to create an account, even if you have one with another VW page that looks very similar to this one. Hopefully this will work. The Comm number should start with 31nnnnnn.
Good luck! I'm stuck on Stage 2 "with the factory"
Thanks Emsworthy. I tried your instructions and it does show no 2 (with factory) using your link. I didn't have to create a new account though, it accepted my existing one. Out of curiosity I then used the same link I used yesterday and it also shows the same status. So my suspicions remain. How does my experience compare to others here?
Just noticed that although the website has step 5 and the SMS have 5a / 5b / 5c - the wording does change on the website from "Your car has been built and has now left the factory" to "Your car is on the next stage of its journey to the UK"
I have just received my 5a text this morning (en route to port). Those who are slightly ahead of me, how long after did you receive your 5b text and has yours made onto a ship? Thanks
8 days between 5a & 5b for me. Seems quite variable for different orders though...
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