Looking forward to collecting my car this Friday but the shine has been taken off by the dealers 'penny pinching' attitude when I went in to discuss a part exchange value just before Christmas. The young salesperson was insistent that my vehicle wasn't eligible for the free servicing as part of the SUV event in November, even though I ordered during the qualifying period and it would be registered by 31st December, because they didn't anticipate receiving the car so early. Then when I said i'd wait till January to register the vehicle he advised me that i'd pay extra as there have been a number of price increases since order placement! He could see I wasn't happy and it wasn't until his manager came out and advised he'd throw in the free servicing as a gesture of goodwill!
Then I asked I would like the 'protection pack' fitted before driving the vehicle away at the list price of £280 (incl. VAT) but this is now suddenly £330 (incl. VAT). He says he can see the correct part code on his sales screen but the system won't allow him to purchase it for £280, then inferring it's only £50 extra for me to pay saying that's nothing when your spending thousands on a brand new car!
I don't appreciate this kind of attitude but would accept paying the increase if this is genuine but I have lost all trust with the dealer and just wondered what others have paid or if anyone on here knows of a price increase? I have checked the VW website and cannot find anything, even on the latest 21.12.2016 price list. Thinking of contacting VW direct but don't want to compromise my vehicle in any way if they were to contact the dealer direct!
I thought that buying a shiny new car would be an enjoyable experience, instead it's just the opposite, especially when I get the feeling the dealer is trying to claw back as much money as possible. Don't think they'll be offering any free bottles of screenwash!
Then I asked I would like the 'protection pack' fitted before driving the vehicle away at the list price of £280 (incl. VAT) but this is now suddenly £330 (incl. VAT). He says he can see the correct part code on his sales screen but the system won't allow him to purchase it for £280, then inferring it's only £50 extra for me to pay saying that's nothing when your spending thousands on a brand new car!
I don't appreciate this kind of attitude but would accept paying the increase if this is genuine but I have lost all trust with the dealer and just wondered what others have paid or if anyone on here knows of a price increase? I have checked the VW website and cannot find anything, even on the latest 21.12.2016 price list. Thinking of contacting VW direct but don't want to compromise my vehicle in any way if they were to contact the dealer direct!
I thought that buying a shiny new car would be an enjoyable experience, instead it's just the opposite, especially when I get the feeling the dealer is trying to claw back as much money as possible. Don't think they'll be offering any free bottles of screenwash!