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Discussion Starter · #1 ·
I have a cracked windscreen on my new Tiguan and the windscreen repair company will replace it but won't recalibrate the camera or are not allowed to.
I rang my purchasing VW dealer & his comment was that he never had to do one & did not know what is involved.
Anyone had to to this and what are the costs involved ?
 

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Speak to your insurance company about it as it might be covered as work required when replacing the windscreen under the insurance.

Otherwise, is it something that you might get an error message for and be able to call out VW assistance?
 

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I had the same situation when I had my mazda CX3. AA windscreens said I needed to get the camera recalibrated. I spoke to mazda and they said what a load of rubbish. The windscreen should be fitted properly and would not need recalibrateing, sounds like just a get out clause from the windscreen fitter. To be honest the camera worked fine afterwards and it never got calibrated in the end.
 

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I suppose the other alternative is that you say to the insurance company that the work has to be done at the VW garage to fit the replacement glass to avoid it voiding any warranties etc for any other equipment in the vehicle ?? - might work :)
 

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I had a new windscreen fitted a month ago.

Was informed that as the in-screen electronics / camera needed re-calibrated, it wasn't an 'on the drive' job so I would have to take it to one of the centres that was geared up for doing ADAS systems. Had a genuine VW screen fitted in a couple of hours, everything worked as was, and have had no issues since.

In fact, apart from the lack of crack in the screen, there was no evidence anything had been done at all it was such a professional job!

All for £75 excess. The retail price of the windscreen alone is nearly £300 excluding the other necessary bits & labour.
 

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A situation where VW Ensurance would be the ideal insurance partner :?:
 

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I've also had my windscreen replaced due to a crack. Actually got the crack on the drive back from London 2 hours after I bought the car :(

Fortunately the VW temporary insurance covered the windscreen and the company they arranged to do it were capable of re-calibrating the cameras. I was told I could take it to VW to double check after they did it and it shouldn't take them more than 15 minutes to do.
 

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Bhuna said:
I suppose the other alternative is that you say to the insurance company that the work has to be done at the VW garage to fit the replacement glass to avoid it voiding any warranties etc for any other equipment in the vehicle ?? - might work :)
Recommend you insist on a genuine VW screen as VW may not accept warranty claims on water ingress.
 

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Please forgive my ignorance :oops: but Front Camera :oops: is that the Camera for auto lights and rain sensors :roll:
Thanks
 

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It is for lane recognition (lane assist and ACC), traffic sign recognition, and pedestrian recognition.
 

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Thanks Zele
 

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Discussion Starter · #12 ·
The glass repair company cannot do it & it has to go to a VW dealer. The selling dealer has not got the equipment so the vehicle has to go to another dealer who is 150 kms round trip away. the cost is €300 and will take 2 1/2 hours.
 

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kgst said:
The glass repair company cannot do it & it has to go to a VW dealer. The selling dealer has not got the equipment so the vehicle has to go to another dealer who is 150 kms round trip away. the cost is €300 and will take 2 1/2 hours.
That must be reclaimable on the insurance without affecting your excess surely?
 

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Hi,

New here but lurked for while!

Similar issues. Got a SE last month and windscreen damaged yesterday. Autoglass coming tomorrow.

Contacted VW main dealer, not trained to replace, and advised to use specialist repairer and make sure recalibrated.

I plan to have a repair, as its in the bottom black band, and try and live with it, but damage is quite bad. (I had problems with damage to trim etc when screen replaced on a golf and that makes me nervous).

Awaiting advice re warranty if not a genuine VW screen replacement.

Such a pity the car was perfect til then and only just run in.

Will post any relevant experience to share
 

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Discussion Starter · #15 ·
Left my Tiguan in to the VW dealer to have the camera recalibrated- a 4 hour round trip out of the working day. The camera seemed to be working perfectly when I left it in but as the insurance was paying I decided to get it checked anyway. After 2 hours they informed me they did not have the right equipment to do the recalibration [ even though I checked this before travelling] and they gave the car back with camera not working , cruise control not working and warning lights on the dashboard. Said they would have to order more diagnostic equipment & it would take 3 weeks.
Do VW not enforce proper standards on their dealers ?
 

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I guess things have moved on in the last 12 months, as I went through my insurance company (LV=), was redirected to Autoglass and had confirmed that the replacement can only be carried out in specific centres (with one in Ipswich, fortunately) as the recalibration must be done in accordance with the manufacturer's requirements. I assume from that that the windscreen will be a VW one! Appointment made (and fingers crossed!).
 

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PlymouthExpat said:
I guess things have moved on in the last 12 months, as I went through my insurance company (LV=), was redirected to Autoglass and had confirmed that the replacement can only be carried out in specific centres (with one in Ipswich, fortunately) as the recalibration must be done in accordance with the manufacturer's requirements. I assume from that that the windscreen will be a VW one! Appointment made (and fingers crossed!).
I can safely say that Autoglass did exactly "what it said on the can"!! The company had previously had a main workshop in Ipswich and had relinquished it a little while ago, relying on its ability to take its workshop to the customer. However, the company had then realised that more and more windscreen replacements would mean an associated calibration of ancillary equipment, so was in the process of establishing a purpose-built workshop in a new location in Ipswich. In the meantime, it was using the space of a local vehicle repair establishment as and when necessary and it was there that Tigger's windscreen was replaced. Top marks, eventually, to Autoglass to to its representative on the day!
 

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I have just ( yesterday ) had a screen replacement on a Jaguar XE. Was informed that they had to use only genuine parts, and that the cameras would need recalibrating. I think the insurers take into account the safety features , AEB etc and factor this in. Therefore they will need proof that the recalibration has been done, as you well know, in the event of an accident they will explore all avenues to avoid paying. I would therefore assume any windscreen replacement will be followed, needed or not, by a camera recalibration, by an authorised dealer. And I guess it's better to be safe than sorry. This was all explained to me when I made the call regards my cracked screen.
 

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I had new screen on mine last month. Told my insurance i wasnt happy using autoglass as they damaged my previous mk1tiguan, can i use dealer, yep no prob they say. Long story short, dealer had screen company in to replace screen with genuine vw screen, then had to re caliberate cameras etc, and re allign the 4wheel drive system! ( for the lane assist evidently) Total cost £731. After initially authorising the repair the insurance company then kicked up re what VW had done. Eventually after they spoke to dealer were happy to pay.
With all this technology , i can see premiums going up if a new screen now costs over £700 to replace and reset car.
 
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