[Stiguan]

I emailed VW to ask why I could not access the security features on my car via Car Net. I got the following reply, which might be helpful for someone wanting to ask the same question:

Thank you for contacting Volkswagen Digital Services.

With regards to your inquiry about the availability of specific services and functions in your Volkswagen Tiguan, we would like to politely bring your attention to the following:

Your vehicle is equipped with the "Guide & Inform" package of services (Basic and Plus), but does not feature the "Security & Service" package.

More information about the package of services available in your vehicle can be found here: https://www.volkswagen-carnet.com/en_GB/services-and-packages/guide-and-inform.html.

The availability of the services depends on the hardware with which your vehicle was equipped, during its assembly.

Unfortunately, after a car is delivered, the hardware needed cannot be retrofitted.

The above would explain why you are not able to see the options mentioned in your Email, in the Car-Net App or Web Portal, since the App/Portal adjusts to the services available in the specific vehicle which has been enrolled to the Car-Net account.

On the other hand, we can confirm that your vehicle is equipped with App-Connect: https://www.volkswagen-carnet.com/en_GB/services-and-packages/app-connect.html.

Furthermore, your vehicle is also compatible with the Volkswagen Connect App, which requires a DataPlug that can be obtained at an authorized Volkswagen Dealership:https://www.vwconnect.com/en-gb/#start.

If you require further information or assistance, you may reply to this Email, or call our direct line 0800-279 750 8 (around the clock, 7 days a week). Your case reference is 00033457.

We wish you always safe and enjoyable journeys in your Volkswagen Tiguan!

Kind regards,
Volkswagen Digital Services