[SlimPollack]

The feature OP is talking about seem to be included in Security and Service Plus. What we are normally getting is Security and Service Basic. Below link explains everything:

https://www.volkswagen-carnet.com/en_GB/services-and-packages/security-and-service.html

 

[SlimPollack]

I had my new R-Line delivered yesterday so had a chance to activate a Car-Net. Below is what I have for Security and Service. Looks like both Basic and Plus are included.

There is service description manual available here as well and on the page 40 locking and unlocking is described.

The "Lock & Unlock" service can be used to control and check your vehicle's central locking system remotely
via the Car-Net portal or Car-Net app. This allows convenient locking and unlocking of the
doors and luggage compartment. For your security, it may be necessary to enter your S-PIN before you
can use the service.

Carrying out locking and unlocking in the Car-Net
app
1. Open the Car-Net app and log in.
2. Select vehicle.
3. Touch the function button or swipe from lefthand
edge of the screen to the right into the
image.
- A new view opens showing the vehicle status
and an overview of services.
4. Pull the screen downwards and hold for three
seconds.
- The current vehicle status is now displayed.
- The lock symbol indicates whether your vehicle
is locked or unlocked:
Vehicle is locked.
Vehicle is unlocked.
5. Touch or to lock or unlock the vehicle.
- In both cases, it may be necessary for you to
confirm the operation with your S-PIN.
6. Pull the screen downwards and hold for three
seconds.
- The current vehicle status is now displayed.

 

[SlimPollack]

Newfie,
I have just started the whole process and I haven't done the vehicle Car-Net enrollment with the code provided. The plan is to do this tomorrow. I'm yet to install app as well but report back when all is done tomorrow.

 

[SlimPollack]

Hi

The screenshot you have placed on here with the Security & Service subscription? It seems this may have changed as I cannot find it within my login of Car Net

Have you got a screenshot of the app as this is mine and does it differ?
Screenshot_20190119-174841_VW Car-Net.jpg

I have installed the app and have the screen similar to yours but unfortunately the lock symbol is opened and Car-Net app reports that my car is unlocked when it is definitely locked. Remote locking/unlocking does not work.