Ref Steps, This goes back to last October / November....... They told me that they were in production with the new Tiguan steps and they would be delivered to them from Cobra Germany in a couple of weeks. They said they would only order if I paid up front which I did by card. All good....... then 3 weeks went, so I rang the guy I was dealing with & he assured me they were in transit & would be with them in days...... 5 weeks went past and by now I was getting worried, so rang & asked when would they be despatched to me and the person on the other end said could I ring back the following week as the person dealing with my request for the steps was on holiday....I was not happy at all !! ...on that note I looked on-line on reviews and I wasn't happy what comments I saw really about the company. So I stressed for another week and called them, (never did they offer to call me back) and assured me they would be with me at my address next week. I gave them the benefit of the doubt as I had paid & really wanted them, but they didn't arrive So rather than ringing I sent an e-mail off pronto to cancel my order and have my money returned. To be honest, the person I was dealing with was always pleasant and embarrassed himself, and said he would refund me but it may take up to 7 days. I must admit the next few days I was worried I had lost my money but true to his word I had a nice e-mail from him that it had been refunded back into my account which took 5 days.
I have tried to look back at my post sometime back, but can't find it at the moment....but I'm sure it was Essay who sent me a link for another German firm who had some, but I have decided to wait to see if VW or even Seat (Ateca) would soon be adding some to their accessories list soon. Even if a bit dearer through VW, but if they fitted them my warranty would still be in tact. Sorry if this has been a bit long winded on this answer, and yes I still love this SUV
regards Chris