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The first time I booked mine in they wanted to do inspection first then order, unfortunately I had to cancel then re- book. When I rang to re-arrange a different guy said they,d had 1 or 2 tigs with this problem and just ordered the part and I had it fitted last week. Had to wait about 90 mins..
 

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Got exactly the same problem with mine, in my case rear door drivers side - found the spring on the floor but can't be bothered to do anything right now. Will add it to the job sheet when it next gets serviced.
 
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