Software update help/advice

Faults and Technical chat for the new Volkswagen Tiguan
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Statto1927
Posts: 206
Joined: Tue Apr 18, 2017 8:39 pm
Location: South East Wales

Software update help/advice

Post by Statto1927 » Mon Apr 05, 2021 3:44 pm

I have a query relating to my new Elegance that I picked up last week.

Twice now, a few minutes after starting a journey, I've got a message on the Infotainment screen saying "Update available". On both occasions I pressed "OK' only to get another message saying something along the lines of "This can't be done whilst driving".

According the the manual, an update is announced on the Infotainment screen if available, when the ignition is switched on. f I just sit in the car and turn the ignition on, I don't get any message - even after waiting for several minutes.
If I navigate to on the Menu screen to settings, and then down to System Information, and select "Update" I get a blank screen withe Updates in the left top corner and a drop down in the top right defaulting to System, but also containing, Radio, and Other. There's nothing else, no sign of an update link.

The car has clearly told me on two occasions there's an update available, but obviously I can't install it whilst driving, and there's no sign of, or any way I can see to get that update available message when the car is stationary.
Any pointers folks?
2021 - Elegance 1.5TSi 150 DSG Nightshade Blue (stock apart from spare wheel)
2017-2021 -SEL 2.0 150 TDI DSG Caribbean Blue 4Motion

phope
Posts: 75
Joined: Tue Dec 27, 2016 1:24 pm

Re: Software update help/advice

Post by phope » Mon Apr 05, 2021 8:11 pm

Swipe down from top of the screen - it will bring up a screen about users & privacy

Then swipe left - should see some notifications there
2020 Tiguan 1.5 Elegance DSG
2017 Arteon 2.0 TSI DSG

User avatar
Statto1927
Posts: 206
Joined: Tue Apr 18, 2017 8:39 pm
Location: South East Wales

Re: Software update help/advice

Post by Statto1927 » Mon Apr 05, 2021 8:57 pm

Thanks. I’ll give it a go tomorrow 👍
2021 - Elegance 1.5TSi 150 DSG Nightshade Blue (stock apart from spare wheel)
2017-2021 -SEL 2.0 150 TDI DSG Caribbean Blue 4Motion

User avatar
Statto1927
Posts: 206
Joined: Tue Apr 18, 2017 8:39 pm
Location: South East Wales

Re: Software update help/advice

Post by Statto1927 » Tue Apr 06, 2021 3:45 pm

phope wrote:
Mon Apr 05, 2021 8:11 pm
Swipe down from top of the screen - it will bring up a screen about users & privacy

Then swipe left - should see some notifications there
Sorted! Thanks 👌
2021 - Elegance 1.5TSi 150 DSG Nightshade Blue (stock apart from spare wheel)
2017-2021 -SEL 2.0 150 TDI DSG Caribbean Blue 4Motion

phope
Posts: 75
Joined: Tue Dec 27, 2016 1:24 pm

Re: Software update help/advice

Post by phope » Wed Apr 07, 2021 10:32 am

No problem - mine has only had one system update since December 2020
2020 Tiguan 1.5 Elegance DSG
2017 Arteon 2.0 TSI DSG

User avatar
Statto1927
Posts: 206
Joined: Tue Apr 18, 2017 8:39 pm
Location: South East Wales

Re: Software update help/advice

Post by Statto1927 » Wed Apr 07, 2021 2:08 pm

Mine's had two in two days!
2021 - Elegance 1.5TSi 150 DSG Nightshade Blue (stock apart from spare wheel)
2017-2021 -SEL 2.0 150 TDI DSG Caribbean Blue 4Motion

phope
Posts: 75
Joined: Tue Dec 27, 2016 1:24 pm

Re: Software update help/advice

Post by phope » Wed Apr 07, 2021 5:31 pm

Can I ask what software version yours now has?

Just interested to see if yours differs

This is ours, with radio firmwareversion 1.30.16

IMG_3948.jpeg

2020 Tiguan 1.5 Elegance DSG
2017 Arteon 2.0 TSI DSG

User avatar
Statto1927
Posts: 206
Joined: Tue Apr 18, 2017 8:39 pm
Location: South East Wales

Re: Software update help/advice

Post by Statto1927 » Wed Apr 07, 2021 5:51 pm

Just about to start a Zoom meeting, but will check later and let you know.
2021 - Elegance 1.5TSi 150 DSG Nightshade Blue (stock apart from spare wheel)
2017-2021 -SEL 2.0 150 TDI DSG Caribbean Blue 4Motion

User avatar
Statto1927
Posts: 206
Joined: Tue Apr 18, 2017 8:39 pm
Location: South East Wales

Re: Software update help/advice

Post by Statto1927 » Wed Apr 07, 2021 8:14 pm

Ok here’s mine. A couple look a little different and slightly newer than yours I think.

D44FA81A-A870-4B8D-A770-E6BF8CB15621.jpeg

2021 - Elegance 1.5TSi 150 DSG Nightshade Blue (stock apart from spare wheel)
2017-2021 -SEL 2.0 150 TDI DSG Caribbean Blue 4Motion

phope
Posts: 75
Joined: Tue Dec 27, 2016 1:24 pm

Re: Software update help/advice

Post by phope » Thu Apr 08, 2021 8:17 am

Great, thank you
2020 Tiguan 1.5 Elegance DSG
2017 Arteon 2.0 TSI DSG

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