Software update help/advice

Faults and Technical chat for the new Volkswagen Tiguan
Chris S
Posts: 113
Joined: Tue May 29, 2018 11:46 am
Location: Sheffield

Re: Software update help/advice

Post by Chris S » Thu Apr 08, 2021 12:17 pm

When I press on the update button I just get a blank screen, how long should the update take and does the car need to be running ?
Tiguan Elegance 150TSI DSG Pure White.

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Statto1927
Posts: 206
Joined: Tue Apr 18, 2017 8:39 pm
Location: South East Wales

Re: Software update help/advice

Post by Statto1927 » Thu Apr 08, 2021 4:21 pm

Engine doesn’t need to be running Chris but the ignition needs to be on
Select menu on infotainment screen
Select settings
Select system information
Select update software
This is where you might get the blank screen (apart from Updates and a system drop down)
Drag down from top and swipe right. That’s where any notifications should be
2021 - Elegance 1.5TSi 150 DSG Nightshade Blue (stock apart from spare wheel)
2017-2021 -SEL 2.0 150 TDI DSG Caribbean Blue 4Motion

Chris S
Posts: 113
Joined: Tue May 29, 2018 11:46 am
Location: Sheffield

Re: Software update help/advice

Post by Chris S » Thu Apr 08, 2021 6:58 pm

Thanks very much for your reply, once I get to the notifications screen it says no updates available, I’m currently on 19.11 so clearly there should be.
Tiguan Elegance 150TSI DSG Pure White.

User avatar
Statto1927
Posts: 206
Joined: Tue Apr 18, 2017 8:39 pm
Location: South East Wales

Re: Software update help/advice

Post by Statto1927 » Thu Apr 08, 2021 7:27 pm

Hmm.
Do you know if you have an active e-sim/internet connection?
Still pretty new to this myself so not entirely sure how this remote access/updates works, or for how long as I haven’t signed up to anything myself?
I’m sure someone won here will know....
2021 - Elegance 1.5TSi 150 DSG Nightshade Blue (stock apart from spare wheel)
2017-2021 -SEL 2.0 150 TDI DSG Caribbean Blue 4Motion

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