Vw Connect Go Door Open

Faults and Technical chat for the new Volkswagen Tiguan
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ozone456
Posts: 293
Joined: Sun Aug 12, 2018 12:57 pm
Location: Hampshire, UK

Re: Vw Connect Go Door Open

Post by ozone456 » Wed Nov 06, 2019 8:02 pm

Yep that email.

F394567D-4217-46E3-8FC0-E579E84897A5.jpeg

18/04: MY19 2.0 TSI 230 4Motion R-Line Tech DSG - White, Dynaudio, Emergency Assists , Headlight Washer, Tyre Pressure Monitor.


JK-VWTiguanR
Posts: 2102
Joined: Sun Nov 26, 2017 6:36 pm

Re: Vw Connect Go Door Open

Post by JK-VWTiguanR » Wed Nov 06, 2019 11:16 pm

Still tells me the doors are unlocked when they are locked. :evil:
2019 19-Plate 230hp Tiguan R-Line Tech in White with Loads of Extras
Replaced: 2018 18-Plate 240hp Tiguan R-Line in White with Loads of Extras.


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ozone456
Posts: 293
Joined: Sun Aug 12, 2018 12:57 pm
Location: Hampshire, UK

Re: Vw Connect Go Door Open

Post by ozone456 » Thu Nov 07, 2019 12:19 am

All good as of this week ...it .took a few months though...lots of consultations with WeConnect help desk, car into dealership for software updates that did not work, escalation to VW Germany and concluding my dealerships technician checking with another dealership for ideas and doing a reconfiguration of all car control modules.
Now App and portal are in sync and can use all available functions - except the useful ones that are not actually available to the my Tiguan - unless your car is a hybrid/electric iteration. ...Alas no Tiguan Mk2 GTE on the horizon...!!
18/04: MY19 2.0 TSI 230 4Motion R-Line Tech DSG - White, Dynaudio, Emergency Assists , Headlight Washer, Tyre Pressure Monitor.


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Tubemonster
Posts: 477
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Location: Near Twickers (Wot Wot)

Re: Vw Connect Go Door Open

Post by Tubemonster » Thu Nov 07, 2019 9:25 am

JK-VWTiguanR wrote:
Wed Nov 06, 2019 11:16 pm
Still tells me the doors are unlocked when they are locked. :evil:
Same here, but if I've read these posts correctly, didn't xtrailman have this issue and actually had the software updated on the car at the stealers as opposed to any update to the app?
Tiguan SWB R-Line Tech 2.0 TDI 4Motion 190PS 7 Speed DSG - Tow bar
Ordered 11/08/18 ///Build date 21/01/19///In Transit 19/01/19 (early)///Arrived in UK 24/01/19
Collected 16/2/19 🎉


xtrailman
Posts: 857
Joined: Mon Jul 16, 2018 3:16 pm

Re: Vw Connect Go Door Open

Post by xtrailman » Thu Nov 07, 2019 12:10 pm

I had this email today, not that I've noticed, but it appears carnet have had issues.

" We just wanted to inform you that last week, the availability of the We Connect services were severely limited due to a temporary technical malfunction.
As a valued customer of our services we want to apologise for any inconvenience this may have caused you, and advise that these system issues have now been fixed.


We are committed to improving the services we provide you and would like to thank you for continuing to use our products and services.
If you have any questions, please do not hesitate to contact us at any time.



Kind regards,
Your Volkswagen We Connect team"
2019 SEL 190ps diesel.


JK-VWTiguanR
Posts: 2102
Joined: Sun Nov 26, 2017 6:36 pm

Re: Vw Connect Go Door Open

Post by JK-VWTiguanR » Thu Nov 07, 2019 5:20 pm

xtrailman wrote:
Thu Nov 07, 2019 12:10 pm
I had this email today, not that I've noticed, but it appears carnet have had issues.

" We just wanted to inform you that last week, the availability of the We Connect services were severely limited due to a temporary technical malfunction.
As a valued customer of our services we want to apologise for any inconvenience this may have caused you, and advise that these system issues have now been fixed.


We are committed to improving the services we provide you and would like to thank you for continuing to use our products and services.
If you have any questions, please do not hesitate to contact us at any time.



Kind regards,
Your Volkswagen We Connect team"
Did you have the update done to the car?
2019 19-Plate 230hp Tiguan R-Line Tech in White with Loads of Extras
Replaced: 2018 18-Plate 240hp Tiguan R-Line in White with Loads of Extras.


xtrailman
Posts: 857
Joined: Mon Jul 16, 2018 3:16 pm

Re: Vw Connect Go Door Open

Post by xtrailman » Thu Nov 07, 2019 8:34 pm

On my App the car always showed unlocked even when it was locked, i also didn't have the remote locking function, so had a software update directed by tech services to the dealer.
2019 SEL 190ps diesel.


JK-VWTiguanR
Posts: 2102
Joined: Sun Nov 26, 2017 6:36 pm

Re: Vw Connect Go Door Open

Post by JK-VWTiguanR » Thu Nov 07, 2019 10:17 pm

xtrailman wrote:
Thu Nov 07, 2019 8:34 pm
On my App the car always showed unlocked even when it was locked, i also didn't have the remote locking function, so had a software update directed by tech services to the dealer.
Has this now sorted the issues?
2019 19-Plate 230hp Tiguan R-Line Tech in White with Loads of Extras
Replaced: 2018 18-Plate 240hp Tiguan R-Line in White with Loads of Extras.


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Newfie
Posts: 707
Joined: Sat Jul 21, 2018 9:07 am
Location: East Yorkshire

Re: Vw Connect Go Door Open

Post by Newfie » Thu Nov 07, 2019 10:40 pm

Even with these dealer updates does not guarantee it's fixed.
Ozone456 and myself both had an identical problem which VW did not resolve. It got passed to the highest level in VW Germany and this went on for months.
The issue was resolved more by luck than judgement. When mine went in for the pano roof lights to be connected the update they gave my system cleared whatever the fault was. Ozone456 had his dealer contact mine and he also has had his issue resolved.
Tiguan SWB SEL 2.0 TDI 4Motion 150PS 7-Speed DSG MY2019 White Silver. Collected 26/10/18
&
Tiguan SWB Match 2.0TDi 150PS DSG Caribbean Blue (Wife's car). Collected 23/4/19


JK-VWTiguanR
Posts: 2102
Joined: Sun Nov 26, 2017 6:36 pm

Re: Vw Connect Go Door Open

Post by JK-VWTiguanR » Fri Nov 08, 2019 2:26 pm

Newfie wrote:
Thu Nov 07, 2019 10:40 pm
Even with these dealer updates does not guarantee it's fixed.
Ozone456 and myself both had an identical problem which VW did not resolve. It got passed to the highest level in VW Germany and this went on for months.
The issue was resolved more by luck than judgement. When mine went in for the pano roof lights to be connected the update they gave my system cleared whatever the fault was. Ozone456 had his dealer contact mine and he also has had his issue resolved.
So with the new app does it show the correct status of the doors?
2019 19-Plate 230hp Tiguan R-Line Tech in White with Loads of Extras
Replaced: 2018 18-Plate 240hp Tiguan R-Line in White with Loads of Extras.


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