Shattering Sunroofs

Faults and Technical chat for the new Volkswagen Tiguan
majaem1
Posts: 8
Joined: Sun Dec 29, 2019 10:18 am

Shattering Sunroofs

Post by majaem1 » Sun Dec 29, 2019 10:23 am

We've bought a brand new VW Tiguan R-line my19 and the sunroof just shattered on a 30mph road doing about 25mph. No impact to the sunroof by debris just the sound of air rushing in. The sunroof was pushed outwards but part of the glass had fallen in.
There is a class action suit in America to do with shattering sunroofs and I've read a couple of posts via a google search so wanted to ask if this has happened to anyone on here?

Thanks mark

Sent from my SM-G955F using Tapatalk



CNC
Posts: 1675
Joined: Mon Oct 16, 2017 5:59 pm
Location: South West UK

Re: Shattering Sunroofs

Post by CNC » Sun Dec 29, 2019 10:51 am

A very rare occurrence but it has happened to a forum members friend, have a read here viewtopic.php?t=5205

A different forum member has also had this happen here https://forums.vwvortex.com/showthread. ... le-Driving

Another one here but on a Golf with pictures of the shattered roof https://www.vwroc.com/forums/topic/3025 ... g-sunroof/

One mentions as you do the sunroof seems to have been pushed outwards which would indicate a similar reason for it happening rather than just a faulty roof.
2018 MY SEL 150 TDI DSG 2Motion in Caribbean Blue with reversing camera & park assist plus fully debadged


majaem1
Posts: 8
Joined: Sun Dec 29, 2019 10:18 am

Re: Shattering Sunroofs

Post by majaem1 » Sat Jan 11, 2020 11:01 am

So VW are adamant without any evidence that sunroofs do not shatter. They claim that its impact damage so not covered by warranty and the vw owner, I.e. us, has to pay for a new panoramic sunroof.
VW customer services refuse me access to speak to a member of staff from their warranty department and shut this complain down at every opportunity. Now referring this complaint to the ombudsman to recover our costs.
Are there any other VW vehicle owners that have had the same issue? I would love to chat to them about their case/ complaint. There is a class action lawsuit currently in America but would like information from UK owners.


Sent from my SM-T585 using Tapatalk



Wolfsburger
Posts: 199
Joined: Wed Mar 15, 2017 12:16 pm
Location: NW UK

Re: Shattering Sunroofs

Post by Wolfsburger » Tue Jan 14, 2020 7:38 pm

These glass pano roofs have always given me the heeebee geeebeees!

Many, many years ago i rolled a Ford Capri with Webasto fabric sunroof, at quite some speed, and I can still visualise the tarmac rushing past just clear of my head as i slid down the road, sunroof having detached from car...
Scarey stuff!

Hope you get it sorted.

Ps have a colleague with a 3 yo RS A6 (£60k+?) And his glass pano sunroof roof leaks, now to the extent that it's damaging the electronics and wiring! Dealer is talking of a £5k repair!
Tig 1. 2017. SE Nav, DSG, 4 Motion, Diesel 150, keyless with electric tailgate, after market towbar (Whitter)
Tig 2. 2020. As above, but "Match" trim.
Both leased.


TIGeRLine
Posts: 113
Joined: Mon Jul 29, 2019 11:24 am
Location: West Country.

Re: Shattering Sunroofs

Post by TIGeRLine » Tue Jan 14, 2020 8:58 pm

Wolfsburger wrote:
Tue Jan 14, 2020 7:38 pm
These glass pano roofs have always given me the heeebee geeebeees!
I’m not a fan either, you hear of so many problems with them on other marques too. In my opinion they’re just a ticking time bomb.

I’ve only got one because it was standard on the R-Line, I wouldn’t spec’ one given the choice. I don’t even use the thing, mine stays shut with the blind permanently closed.
2018 R-Line 240 Bi-TDI 4Motion.
Discover Nav Pro.
KESSY.
Electric Tailgate.
Area View.
8 Speakers.
Exterior Badge Delete.
Pure White.


User avatar
Breezer
Posts: 431
Joined: Sun Mar 05, 2017 7:38 pm
Location: UK - Scotland

Re: Shattering Sunroofs

Post by Breezer » Tue Jan 14, 2020 9:48 pm

If one does get broken, does anyone know if there's a metal panel replacement option?
SEL 2.0 TSI 4WD DSG
Ruby Red+Area View with Park Assist +DCC +Electric Tailgate & Keyless Entry +Heated Windscreen +Wireless Charging +Tyre Monitor +Leather Seats
Ord: 20/02/17 | Built: 03/04/17 | Landed: 21/04/17 | Rec: 02/05/17


Rory
Posts: 346
Joined: Sun Nov 27, 2016 2:00 pm

Re: Shattering Sunroofs

Post by Rory » Tue Jan 14, 2020 9:52 pm

TIGeRLine wrote:
Tue Jan 14, 2020 8:58 pm
I’ve only got one because it was standard on the R-Line, I wouldn’t spec’ one given the choice. I don’t even use the thing, mine stays shut with the blind permanently closed.
I'd be miffed to have "spent" ~£1K on something I didn't want. Although I wouldn't want the 20" wheels either!

You do hear regular horror stories about rattling and leaks, but presumably VW wouldn't fit them as standard to quite a few models in they were as bad in reality as is made out.

We have a couple of mk2 Honda Jazz's in the family with fixed glass roofs and that seems a good solution. Kids think they're brilliant. Having said that, Honda has dropped them on the latest model.
near Chester, UK
Sept 2015 Match 150PS TDI 4Motion DSG (hers) - thinking of a mk2, maybe an Allspace, for him. :)
Added Sept 2018 SEAT Ateca SE-L 1.0TSi 2WD manual to the family 'fleet'.


majaem1
Posts: 8
Joined: Sun Dec 29, 2019 10:18 am

Re: Shattering Sunroofs

Post by majaem1 » Wed Jan 15, 2020 7:01 am

The issue here for me is that VW know there is a problem and in fact are being sued. There are stories on these types of forums which can be found with a 60 second google search but VW deny that any sunroofs have shattered because of a fault with the sunroof, the fittings of the sunroof or the fitment process so not covered under warranty. It is always, for them, the default option that its impact damage.
The issue is that VW and their dealerships are happy to tell the owners of such vehicles that they are lying rather than look into why the sunroofs are shattering. VW / Arnold Clark are happy that some of the glass shatters inside the car over passengers rather than "Pay" to fix the issue and stop it happening in the future. So we are back to Profits over safety.
VW and Arnold Clark like to think they have the upper hand in that not many people can afford to take them to court so as a business tactically hide behind a screen trying to stop stories getting out into the public arena.
Painfully I thought VW were a premium brand, I even buy their commercial vehicles, and that they would look after their customers but like so many great brands they are only interested in immediate profit/sale and not the longterm vision of returning customers.
I've spent hours on the phone to VW customer services / warranty and no one their is interested. The motoring ombudsman is paid for directly by the car industry so is helpless to make a difference and they advise speaking to the citizens advice bureau who intern pass you through to their " goods and services division" who are now responsible for notifying trading standards as trading standards no longer speak directly to the general public.
So where does that leave the hard working man or woman that has spent the thick end of £37k on a car that is unsafe and at anytime can shower its passengers with glass? Out of pocket having to pay to get they're car back and not knowing if this is going to happen again.
The general manager at Arnold Clark in Glasgow, Mr Stuart Ward, showed the indifference of a serial killer when it came to the conversation of safety of a car they sold us. "Were not doing anything" were a part of the conversation which tells the whole story.
For those people who may read this and think that I'm just a bitter complainer who wants attention, then next time your in a VW with a sunroof make sure the inner screen is closed at all times.
Anyone who has had this happen please get in touch.

Sent from my SM-T585 using Tapatalk



Chris
Posts: 765
Joined: Tue Jan 10, 2017 5:44 am
Location: Australia

Re: Shattering Sunroofs

Post by Chris » Wed Jan 15, 2020 11:19 am

For VW to acknowledge there is a problem would be legal suicide while there are proceedings in place so they ain't gonna do that any time soon.
White 162kw/217.246hp, DSG


majaem1
Posts: 8
Joined: Sun Dec 29, 2019 10:18 am

Re: Shattering Sunroofs

Post by majaem1 » Wed Jan 15, 2020 11:48 am

Your exactly right but i would'nt say Legal Suicide. What does that say about how they view their customers.
They could have avoided all this and fixed the car without accepting liability and we would have been non the wiser or even complain. If i can get one person to switch from buying VW I consider all this time a success.

Allowing an issue where people/children/pets can be showered with glass and glass dust and not look into why these sunroofs are shattering are the reason why there's a law suit against them in the first place.


Sent from my SM-G955F using Tapatalk



Post Reply

Return to “Faults & Technical”


VW Tiguan MK2 Forums

Our VW Tiguan MK2 Forums are free to join and open to all.