New 2019 VW Tiguan Petrol 230ps Ordered

All Volkswagen Tiguan related discussions
Bruce287
Posts: 196
Joined: Sat Oct 13, 2018 3:07 am

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by Bruce287 » Mon Apr 08, 2019 6:14 pm

ozone456 wrote:
Mon Apr 08, 2019 5:58 pm
Bruce287 wrote:
Mon Apr 08, 2019 5:21 pm
ozone456 wrote:
Mon Apr 08, 2019 5:09 pm


Hi JK,
Like you I chased them - especially as it’s allegedly been in the UK now for more than the typical 7 days to dealer discussed on the VW tracker website. Today, they emailed me with the expected date car arrives with them and their earliest date they could get it to me (April 16th). What systems they use internally I don’t know but that’s what they communicated to me.
Hence the crossing of many fingers, toes etc.
Out of interest who is your dealership?

Jk’s dealership is Caffyns down South, mine is Listers Leamington.

I’ve had a phone from the dealership an hour ago and they believe that mine is still at the docks, I believe it arrived the same time as yourselves.
Bruce287, Mine is Listers as well (Nuneaton). Yes, I recall yours arrived the same time as mine - you still getting yours this week?

It doesn’t look like it as I’m guessing they would still have to do PDI ... I was originally getting it from Worcester Listers but they were awful and the sales chap was useless so took my business to Leamington. The sales chap at Leamington has been hoping that I get the car this weekend but now I personally think next week now 😭😭
Previous car - 2017 R Line, 240 BiTDI, white, leathers
Own - 2019, R LIne Tech 230 TSI, white, TMS, Dynaudio and leathers


User avatar
ozone456
Posts: 239
Joined: Sun Aug 12, 2018 12:57 pm
Location: Hampshire, UK

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by ozone456 » Mon Apr 08, 2019 6:26 pm

JK-VWTiguanR wrote:
Mon Apr 08, 2019 5:59 pm

Caffyns on the south coast.

It's annoying as it spent too long sitting on the dock in Germany and now it's sitting too long on a dock in the UK.
Agree. Let’s see what plays out. Due to my commitments they’ve extra days. I’m also awaiting the official status 7 alert though they’ve not been consistent (went from 2 to 5a, never saw 3 or 4). Also the transition between having wheels and no wheels as my current car is scheduled to say bye bye next week!
Here’s to best laid plans! Good Luck All!!
18/04: MY19 2.0 TSI 230 4Motion R-Line Tech DSG - White, Dynaudio, Emergency Assists , Headlight Washer, Tyre Pressure Monitor.


JK-VWTiguanR
Posts: 1834
Joined: Sun Nov 26, 2017 6:36 pm

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by JK-VWTiguanR » Mon Apr 08, 2019 7:55 pm

ozone456 wrote:
Mon Apr 08, 2019 6:26 pm
JK-VWTiguanR wrote:
Mon Apr 08, 2019 5:59 pm

Caffyns on the south coast.

It's annoying as it spent too long sitting on the dock in Germany and now it's sitting too long on a dock in the UK.
Agree. Let’s see what plays out. Due to my commitments they’ve extra days. I’m also awaiting the official status 7 alert though they’ve not been consistent (went from 2 to 5a, never saw 3 or 4). Also the transition between having wheels and no wheels as my current car is scheduled to say bye bye next week!
Here’s to best laid plans! Good Luck All!!
Good luck to you also, keep us updated.
2019 19-Plate 230hp Tiguan R-Line Tech in White with Loads of Extras
Replaced: 2018 18-Plate 240hp Tiguan R-Line in White with Loads of Extras.


JK-VWTiguanR
Posts: 1834
Joined: Sun Nov 26, 2017 6:36 pm

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by JK-VWTiguanR » Tue Apr 09, 2019 3:10 pm

Just got off the phone to VW Customer Service and they are useless, they have no idea how long they are going to take to deliver from the UK port to the dealer and they can not even track orders, i can track a 50p postal item better then VW can track 40K cars.

I am not very impressed with there service for sure and certainly has made me question have i done the right thing staying under the VW brand.

Funny thing is the lady on the phone kept blaming Brexit for the delays, i had to inform her we have not left yet and may not so stop using this as the latest excuse.

Sorry but its a JOKE.
2019 19-Plate 230hp Tiguan R-Line Tech in White with Loads of Extras
Replaced: 2018 18-Plate 240hp Tiguan R-Line in White with Loads of Extras.


Thegreyone
Posts: 2
Joined: Sat Mar 02, 2019 7:35 pm

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by Thegreyone » Tue Apr 09, 2019 4:23 pm

JK-VWTiguanR wrote:
Tue Apr 09, 2019 3:10 pm
Just got off the phone to VW Customer Service and they are useless, they have no idea how long they are going to take to deliver from the UK port to the dealer and they can not even track orders, i can track a 50p postal item better then VW can track 40K cars.

I am not very impressed with there service for sure and certainly has made me question have i done the right thing staying under the VW brand.

Funny thing is the lady on the phone kept blaming Brexit for the delays, i had to inform her we have not left yet and may not so stop using this as the latest excuse.

Sorry but its a JOKE.
I believe my car was on the same boat as yours, it arrived on the 28th march. Had a call from the dealer this afternoon saying it's arrived at the dealership buts in not showing on the tracker yet.


Bruce287
Posts: 196
Joined: Sat Oct 13, 2018 3:07 am

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by Bruce287 » Tue Apr 09, 2019 4:42 pm

Nothing concrete but got a phone call from dealer saying that the car is more likely next week now 😭😭
Previous car - 2017 R Line, 240 BiTDI, white, leathers
Own - 2019, R LIne Tech 230 TSI, white, TMS, Dynaudio and leathers


JK-VWTiguanR
Posts: 1834
Joined: Sun Nov 26, 2017 6:36 pm

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by JK-VWTiguanR » Tue Apr 09, 2019 4:55 pm

Thegreyone wrote:
Tue Apr 09, 2019 4:23 pm
JK-VWTiguanR wrote:
Tue Apr 09, 2019 3:10 pm
Just got off the phone to VW Customer Service and they are useless, they have no idea how long they are going to take to deliver from the UK port to the dealer and they can not even track orders, i can track a 50p postal item better then VW can track 40K cars.

I am not very impressed with there service for sure and certainly has made me question have i done the right thing staying under the VW brand.

Funny thing is the lady on the phone kept blaming Brexit for the delays, i had to inform her we have not left yet and may not so stop using this as the latest excuse.

Sorry but its a JOKE.
I believe my car was on the same boat as yours, it arrived on the 28th march. Had a call from the dealer this afternoon saying it's arrived at the dealership buts in not showing on the tracker yet.
That's more then i have had, not arrived at the dealers as of this afternoon, good news for you.
2019 19-Plate 230hp Tiguan R-Line Tech in White with Loads of Extras
Replaced: 2018 18-Plate 240hp Tiguan R-Line in White with Loads of Extras.


JK-VWTiguanR
Posts: 1834
Joined: Sun Nov 26, 2017 6:36 pm

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by JK-VWTiguanR » Tue Apr 09, 2019 4:56 pm

Bruce287 wrote:
Tue Apr 09, 2019 4:42 pm
Nothing concrete but got a phone call from dealer saying that the car is more likely next week now 😭😭
Can not see how they can tell you this, they have no way of tracking when a car is being delivered, I asked VW customer service and they said dealers will only know when a car is being delivered when it arrives on there forecourt other then that they have no idea of when and what day.

Crazy I know.
2019 19-Plate 230hp Tiguan R-Line Tech in White with Loads of Extras
Replaced: 2018 18-Plate 240hp Tiguan R-Line in White with Loads of Extras.


Fastbuck
Posts: 189
Joined: Sun Jul 08, 2018 2:58 am
Location: Scotland

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by Fastbuck » Tue Apr 09, 2019 5:03 pm

JK-VWTiguanR wrote:
Tue Apr 09, 2019 4:56 pm
Bruce287 wrote:
Tue Apr 09, 2019 4:42 pm
Nothing concrete but got a phone call from dealer saying that the car is more likely next week now 😭😭
Can not see how they can tell you this, they have no way of tracking when a car is being delivered, I asked VW customer service and they said dealers will only know when a car is being delivered when it arrives on there forecourt other then that they have no idea of when and what day.

Crazy I know.
I disagree. The dealers can see when VW logistics have emailed the transporter company to move the car. I think they operate to a 3 working day SLA. The transporter company advise your dealer 24 hours before arrival.
2019 Tiguan 2.0 TSI 4Motion 190 PSI DSG R Line Tech in white


JK-VWTiguanR
Posts: 1834
Joined: Sun Nov 26, 2017 6:36 pm

Re: New 2019 VW Tiguan Petrol 230ps Ordered

Post by JK-VWTiguanR » Tue Apr 09, 2019 5:08 pm

Fastbuck wrote:
Tue Apr 09, 2019 5:03 pm
JK-VWTiguanR wrote:
Tue Apr 09, 2019 4:56 pm
Bruce287 wrote:
Tue Apr 09, 2019 4:42 pm
Nothing concrete but got a phone call from dealer saying that the car is more likely next week now 😭😭
Can not see how they can tell you this, they have no way of tracking when a car is being delivered, I asked VW customer service and they said dealers will only know when a car is being delivered when it arrives on there forecourt other then that they have no idea of when and what day.

Crazy I know.
I disagree. The dealers can see when VW logistics have emailed the transporter company to move the car. I think they operate to a 3 working day SLA. The transporter company advise your dealer 24 hours before arrival.
Please be my guest to speak to VW about this, i am only repeating what i have been told by VW and the dealer :( .

I hope your right and they are wrong and they can tell me more.
2019 19-Plate 230hp Tiguan R-Line Tech in White with Loads of Extras
Replaced: 2018 18-Plate 240hp Tiguan R-Line in White with Loads of Extras.


Post Reply

Return to “Main Volkswagen Tiguan chat”


VW Tiguan MK2 Forums

Our VW Tiguan MK2 Forums are free to join and open to all.