Nextbase 522GW & DAB issues

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Rando
Posts: 26
Joined: Thu Mar 14, 2019 11:04 am

Nextbase 522GW & DAB issues

Post by Rando » Fri Jul 05, 2019 9:18 am

Had a Nextbase 522GW Dash cam front & rear fitted last week at the VW dealer (not cheap but thought worth paying extra compared to Halfords)
i have 2 issues now
1. the 522 will not connect through Alexa and is very intermittent from the MyConnect app. I have raised a call with Nextbase and gone through their suggestions but still having issues. They have raised a bug report as they call it but i think i have a faulty unit as it also powers on/off at various times and after a full charge does not hold power for longer than 2 minutes.
2. When it is working the DAB radio is terrible with frequent dropouts. So i read about ticking the automatic switch to FM if DAB drops out but this never seems to work. I listen to the local radio station in DAB and then it will lose connection and i get the DAB no signal icon and I thought it would then switch to the FM band for the same station but it never does - am i missing something here ? any suggestions ?

I have contacted my VW dealer about replacing my Nextbase 522 unit but they do not seem keen on this but i will keep trying as it is still under warranty and only 2 days old !!
Tiguan Allspace R-Line 2.0 TDI 4Motion 150PS DSG
Platinum Grey Metallic, Park assist and rear view camera, Dynaudio Excite


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niggly58
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Location: A town north of Portsmouth

Re: Nextbase 522GW & DAB issues

Post by niggly58 » Fri Jul 05, 2019 9:35 am

The DAB aerial is built into the rear window.
It is highly possible RFI from the camera is affecting the signal.
2016 VW Tiguan Mk2 2.0L SEL 150 4Motion Manual Diesel. Indium Grey.
Vienna Black leather, electrically adjustable. 4 heated seats. Stainless exhaust trims, K&N 33-3005 air filter. RLine pedal covers. Michelin Pilot Sport 4 SUV tyres.


Rando
Posts: 26
Joined: Thu Mar 14, 2019 11:04 am

Re: Nextbase 522GW & DAB issues

Post by Rando » Fri Jul 05, 2019 9:40 am

niggly58 wrote:
Fri Jul 05, 2019 9:35 am
The DAB aerial is built into the rear window.
It is highly possible RFI from the camera is affecting the signal.
So basically that is how it is and no work arounds ?
Any idea on the DAB to FM auto switch ?
Tiguan Allspace R-Line 2.0 TDI 4Motion 150PS DSG
Platinum Grey Metallic, Park assist and rear view camera, Dynaudio Excite


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niggly58
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Joined: Sun Apr 30, 2017 6:06 pm
Location: A town north of Portsmouth

Re: Nextbase 522GW & DAB issues

Post by niggly58 » Fri Jul 05, 2019 9:47 am

A competent car audio installer would have a better understanding of what is required to overcome the issues. A VW dealer may not. At the end of the day, they fitted it and it should be fit for purpose. Have you been back to them to demonstrate the problem?
2016 VW Tiguan Mk2 2.0L SEL 150 4Motion Manual Diesel. Indium Grey.
Vienna Black leather, electrically adjustable. 4 heated seats. Stainless exhaust trims, K&N 33-3005 air filter. RLine pedal covers. Michelin Pilot Sport 4 SUV tyres.


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Tubemonster
Posts: 467
Joined: Tue Oct 02, 2018 10:45 am
Location: Near Twickers (Wot Wot)

Re: Nextbase 522GW & DAB issues

Post by Tubemonster » Fri Jul 05, 2019 9:48 am

Try a ferrite core around the cable about 9 cms away from the rear camera and hidden away in the lining.The Nextbase hardwire kit comes with one for the main unit so they cover the issue for the front.
Tiguan SWB R-Line Tech 2.0 TDI 4Motion 190PS 7 Speed DSG - Tow bar
Ordered 11/08/18 ///Build date 21/01/19///In Transit 19/01/19 (early)///Arrived in UK 24/01/19
Collected 16/2/19 🎉


Rando
Posts: 26
Joined: Thu Mar 14, 2019 11:04 am

Re: Nextbase 522GW & DAB issues

Post by Rando » Fri Jul 05, 2019 9:51 am

Tubemonster wrote:
Fri Jul 05, 2019 9:48 am
Try a ferrite core around the cable about 9 cms away from the rear camera and hidden away in the lining.
i have just spoken to Nextbase about the DAb issue and they are sending me a ferrite core as they have it flagged as a known problem with VW cars.
Will see if this improves things when it arrives and fitted.
Tiguan Allspace R-Line 2.0 TDI 4Motion 150PS DSG
Platinum Grey Metallic, Park assist and rear view camera, Dynaudio Excite


Rando
Posts: 26
Joined: Thu Mar 14, 2019 11:04 am

Re: Nextbase 522GW & DAB issues

Post by Rando » Fri Jul 05, 2019 9:54 am

niggly58 wrote:
Fri Jul 05, 2019 9:47 am
A competent car audio installer would have a better understanding of what is required to overcome the issues. A VW dealer may not. At the end of the day, they fitted it and it should be fit for purpose. Have you been back to them to demonstrate the problem?
Only spoken to VW dealer over the phone as still trying to get a new 522 unit then i can also demonstrate the DAB issue and get them to fit the ferrite core that Nextbase are sending me.
Tiguan Allspace R-Line 2.0 TDI 4Motion 150PS DSG
Platinum Grey Metallic, Park assist and rear view camera, Dynaudio Excite


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milligan
Posts: 346
Joined: Thu Jun 14, 2018 8:21 pm
Location: Helensburgh, Scotland

Re: Nextbase 522GW & DAB issues

Post by milligan » Fri Jul 05, 2019 9:55 am

I have exactly the same issues as Rando describes above having just had the nextbase 522gw fitted at the front of the car. Additionally the internet world does not light up anymore but the internet is still working.

For info, the huawei dongle had to be moved from the rear of the car as it disrupted the TPMS system. It is currently connected and lives in the front glovebox!
Tiguan SEL 2.0 TDI 4M 190PS DSG, Tungsten Silver, TPMS
Ordered 11/6/2018
handover 11/01/19 :D :D Only 214 days!! Old AID fitted :roll:


Kugaman1
Posts: 272
Joined: Tue Mar 27, 2018 8:37 am

Re: Nextbase 522GW & DAB issues

Post by Kugaman1 » Fri Jul 05, 2019 10:03 am

Good luck with the ferrite core.
I had the exact same issues in an Audi S3.
It’s the cable to the rear cam that causes the dab interference.
Tried all kinds of shielding, even tin foil!!
Had 4 or 5 ferrite cores along the length of the cable.
Gave up in the end.
It was ok with super strong dab reception, but that which had previously been a bit weaker then became nonexistent!
Silver R Line Tech 230.....2.0TSi with Dynaudio, sidescan and TPMS as options.Lovely Jubbly


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milligan
Posts: 346
Joined: Thu Jun 14, 2018 8:21 pm
Location: Helensburgh, Scotland

Re: Nextbase 522GW & DAB issues

Post by milligan » Fri Jul 05, 2019 10:09 am

Ferrite core on the the way from nextbase. I only have the front cam fitted so hopefully this will get sorted by fitting the ferrite core!
Tiguan SEL 2.0 TDI 4M 190PS DSG, Tungsten Silver, TPMS
Ordered 11/6/2018
handover 11/01/19 :D :D Only 214 days!! Old AID fitted :roll:


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