Order tracking

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Nick-St
Posts: 63
Joined: Mon Apr 12, 2021 3:42 pm

Order tracking

Post by Nick-St » Thu May 20, 2021 6:57 am

Just in case anyone’s car is stuck in the same status on the order tracker, deleting & re-adding it has been the only way to make mine update. Also, the sms notifications haven’t worked once... It’s now at step 5 - in transit, and it’s not updated by itself once!

CL1983
Posts: 20
Joined: Thu Apr 08, 2021 6:32 am

Re: Order tracking

Post by CL1983 » Thu May 20, 2021 7:00 am

Thanks for that, mine has also been the same. Stage 4 this week, constantly deleting and re adding to see if it has progressed to stage 5.

Has your dealer gave any indication on how long shipping will take.

Nick-St
Posts: 63
Joined: Mon Apr 12, 2021 3:42 pm

Re: Order tracking

Post by Nick-St » Thu May 20, 2021 7:04 am

No - but it seems to be quite a bit early. Original delivery date was July 12th - but if it’s in transit I can’t see it taking that long!

(It was 10 days between starting stage 4 and going to 5.)

Tigall18
Posts: 59
Joined: Wed Jan 31, 2018 12:32 pm

Re: Order tracking

Post by Tigall18 » Thu May 20, 2021 7:35 am

I had to do the remove car and re-add, and that took the order from stage 3 to 4. However my 5a text arrived yesterday without any further action by me and the online tracker had updated itself to 5 when I looked a few minutes later.

Nick-St
Posts: 63
Joined: Mon Apr 12, 2021 3:42 pm

Re: Order tracking

Post by Nick-St » Thu May 20, 2021 8:20 am

Sounds like it works sometimes then! :lol:

CL1983
Posts: 20
Joined: Thu Apr 08, 2021 6:32 am

Re: Order tracking

Post by CL1983 » Thu May 20, 2021 10:23 am

When I spoke with my dealer a few weeks back he claimed there were significant delays in the shipping of the vehicles and this could take up to 10 weeks.

I have been monitoring other VW forums closely and it appears from those it’s taking on average 3 weeks after arriving at Emden.

Graham1983
Posts: 42
Joined: Wed May 03, 2017 11:39 am

Re: Order tracking

Post by Graham1983 » Thu May 20, 2021 11:10 am

Tigall18 wrote:
Thu May 20, 2021 7:35 am
I had to do the remove car and re-add, and that took the order from stage 3 to 4. However my 5a text arrived yesterday without any further action by me and the online tracker had updated itself to 5 when I looked a few minutes later.
Mine was the same. I have been delete if and adding it every couple of days.

Changed to 4 on Monday after I re-added then 5a text yesterday morning on its own.
2017 R-Line 2.0TDI 190 DSG 4Motion
Ordered 4th March: R-Line 2.0TSI DSG 4Motion, Full Leather, IQ.Lights, Electric Tailgate, Reverse Camera, Heated Windscreen, Wireless Charger, Full-size Spare.
Delivery 22nd June.

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Sootchucker
Posts: 154
Joined: Sat Oct 07, 2017 11:02 am

Re: Order tracking

Post by Sootchucker » Thu May 20, 2021 11:18 am

You lot are making me really jealous. Mine is now 12 weeks into the order process, and no matter how many times I delete and re-add the car, it's still stuck at Stage 2 "Your order is with the factory" :cry:
Ordered 2021 Tiguan R-Line 1.5 TSI DSG - Nightshade Blue, Pano roof, IQ Lights, Harmon Kardon, Discover Pro, Electric tailgate, DCC, Heated windscreen, Area View, Wireless Charging, Spare Wheel, Heated rear seats, Tyre Pressure Mon

Graham1983
Posts: 42
Joined: Wed May 03, 2017 11:39 am

Re: Order tracking

Post by Graham1983 » Thu May 20, 2021 12:03 pm

Have you got a build week yet from your dealer? We must have ordered around the same time.
2017 R-Line 2.0TDI 190 DSG 4Motion
Ordered 4th March: R-Line 2.0TSI DSG 4Motion, Full Leather, IQ.Lights, Electric Tailgate, Reverse Camera, Heated Windscreen, Wireless Charger, Full-size Spare.
Delivery 22nd June.

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Sootchucker
Posts: 154
Joined: Sat Oct 07, 2017 11:02 am

Re: Order tracking

Post by Sootchucker » Thu May 20, 2021 1:41 pm

Nope
Ordered 2021 Tiguan R-Line 1.5 TSI DSG - Nightshade Blue, Pano roof, IQ Lights, Harmon Kardon, Discover Pro, Electric tailgate, DCC, Heated windscreen, Area View, Wireless Charging, Spare Wheel, Heated rear seats, Tyre Pressure Mon

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