Paint problem with new car.

Faults and Technical chat for the new Volkswagen Tiguan
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Scrancat
Posts: 2
Joined: Tue Jan 14, 2020 6:49 pm

Paint problem with new car.

Post by Scrancat » Wed Jan 15, 2020 5:03 pm

Hi.
New to this forum and just picked up a new (to me - pre reg.) Tiguan last week.
All good but noticed a few marks in the paintwork and I’m a bit uncertain as to what they are.
I’m taking the car back for inspection on Saturday but was wondering if anybody here has any idea what the issue is or maybe had previous experience with this.
I’m hoping the marks can get polished out and it’s not a big job but there are a few areas affected.
At first thought it was adhesive marks from sale stickers but doesn’t seem to be any residue on the paint.
I’ll attach some images.
Cheers.
James.

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EE9FBF32-5B25-4E97-9A00-A67E83CFB921.jpeg

F7BC541F-ED14-4A78-A2A8-9C09AB70212D.jpeg

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Essjay
Posts: 2519
Joined: Mon Jun 27, 2016 7:25 pm
Location: West Hertfordshire, UK

Re: Paint problem with new car.

Post by Essjay » Wed Jan 15, 2020 6:06 pm

I may be wrong, but those marks look like they’ve been left over from the protective covering that protects the paintwork during delivery, and which is removed by the dealer prior to cleaning the car ready for PDI. It looks like they’ve just not cleaned off any residue properly.
I would take it back and show the dealer and get them to explain. I’m sure it will be removable, but whether you should allow them to do it is another point entirely.
I would be looking at getting the car polished professionally by someone who actually knows how to do it!

Steve
Tiguan 2.0 TSi 180 SEL DSG 4MOTION (Sept ‘16, but MY17).
Caribbean Blue, Vienna "Storm Grey" leather, Keyless and electric tailgate, Tyre Pressure Monitor (TPMS), Area View, Park Assist, HUD, Winter Pack, Michelin Cross Climate SUV tyres


ufo
Posts: 9
Joined: Fri Mar 22, 2019 2:08 pm

Re: Paint problem with new car.

Post by ufo » Wed Jan 15, 2020 6:15 pm

Try some tar remover (Autoglym) or similar if you like - it does look like adhesive covering as Essjay has said. Also, I think the valeters have done a really bad job anyway as I can see swirl marks on the paint. Get some compensation and get it detailed!


Scrancat
Posts: 2
Joined: Tue Jan 14, 2020 6:49 pm

Re: Paint problem with new car.

Post by Scrancat » Wed Jan 15, 2020 6:58 pm

Thanks for the replies. Hopefully that’s all it is.
Not got the energy for another battle with another dealer! The car is pre reg and a year old but doesn’t look like damage from external influences. First thought was adhesive but I’m surprised by how smooth the finish is and the lack of residue. Hoping it’s not some kind of breakdown between the top coat and a base layer.
Anyway thanks for the encouraging words as I’m maybe a bit to cynical and negative when I come across problems!
Cheers again.
James.


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182_blue
Posts: 1638
Joined: Mon Oct 09, 2017 1:05 pm

Re: Paint problem with new car.

Post by 182_blue » Mon Jan 20, 2020 4:41 pm

Looks like something that will polish out, that said you can see the swirl marks pass through the marks which does worry me slightly.

It is a second hand car in theory, these are things you check out before buying it tbh, what was the reason the car is a year old and pre reg?, why was it sat so long?
Mk2 R Line , DSG 180 petrol


MacBeth
Posts: 89
Joined: Thu Jun 13, 2019 7:34 pm
Location: South East
Contact:

Re: Paint problem with new car.

Post by MacBeth » Mon Jan 20, 2020 4:43 pm

Essjay wrote:
Wed Jan 15, 2020 6:06 pm
I may be wrong, but those marks look like they’ve been left over from the protective covering that protects the paintwork during delivery, and which is removed by the dealer prior to cleaning the car ready for PDI. It looks like they’ve just not cleaned off any residue properly.
I would take it back and show the dealer and get them to explain. I’m sure it will be removable, but whether you should allow them to do it is another point entirely.
I would be looking at getting the car polished professionally by someone who actually knows how to do it!

Steve
+1
MY2020 Tiguan R-Line Tech 150 TDi 4Motion DSG & leather, Indium Grey.


xtrailman
Posts: 953
Joined: Mon Jul 16, 2018 3:16 pm

Re: Paint problem with new car.

Post by xtrailman » Tue Jan 21, 2020 8:52 am

I believe the car has a 3 years warranty for paint defects so the dealer will sort it for you.
2019 SEL 190ps diesel.


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