No sound through infotainment

Faults and Technical chat for the new Volkswagen Tiguan
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Nd90nd
Posts: 5
Joined: Sun Dec 23, 2018 2:25 am

No sound through infotainment

Post by Nd90nd » Mon May 18, 2020 6:39 pm

Hi guys not sure if anyone can help but I’ve got an issue with the system in my car, on way to work today and radio cut out came back on then went again only for a few seconds each followed by loss of all speakers completely, I have tried soft reset on unit it’s the discovery unit, nothing, radio, c.d, telephone, sd card, Bluetooth audio nothing happening, I’ve still got all menus and screen just no sound. Not sure what to do next. Has anyone had this problem before?
2.0tdi 4motion R-line DSG 190bhp, Running boards, Helix System, fully loaded.

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182_blue
Posts: 1778
Joined: Mon Oct 09, 2017 1:05 pm

Re: No sound through infotainment

Post by 182_blue » Mon May 18, 2020 7:25 pm

When you say soft reset what did you do?
Mk2 R Line , DSG 180 petrol

Nd90nd
Posts: 5
Joined: Sun Dec 23, 2018 2:25 am

Re: No sound through infotainment

Post by Nd90nd » Mon May 18, 2020 7:39 pm

Held down the power button continuously so it turned off and then returned back on.
2.0tdi 4motion R-line DSG 190bhp, Running boards, Helix System, fully loaded.

CNC
Posts: 1883
Joined: Mon Oct 16, 2017 5:59 pm
Location: South West UK

Re: No sound through infotainment

Post by CNC » Mon May 18, 2020 8:51 pm

Another forum member had this same problem but unfortunately they didn't come back to tell us the what caused the problem and what the fix was, other than to say it was booked in to the dealer viewtopic.php?t=3901
2018 MY SEL 150 TDI DSG 2Motion in Caribbean Blue with reversing camera & park assist plus fully debadged

Chris
Posts: 864
Joined: Tue Jan 10, 2017 5:44 am
Location: Australia

Re: No sound through infotainment

Post by Chris » Mon May 18, 2020 11:34 pm

I had the same issue and the sound returned after the vehicle was parked for some time. I tried everything I could think of and it refused to make noise.
White 162kw/217.246hp, DSG

chillyman50
Posts: 317
Joined: Wed Oct 11, 2017 2:24 pm

Re: No sound through infotainment

Post by chillyman50 » Tue May 19, 2020 6:38 pm

really sorry I cant remember what two buttons you need to hold down. it does a hard reset. the dealer will know I did mine over the phone two years ago. ;)
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TIGUAN SEL 190PS TDI-4 MOTION, white metallic silver, DCC, Dynaudio, Voice,Leather/electric seats, Camera, Headlight wsh, sidescan, swivel towbar, added immobiliser,others

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