[KGG]

I have a 2017 Tiguan with 38,000 miles on it and it's always fully serviced by VW but I had the Mechatronics failure last month after a few hundred mile drive with multiple gearbox errors (no reverse, no drive, alternate gears only available etc) but it was then OK after cooling down the next day. I took it to VW who charged me a £120 diagnostic fee and confirmed the Mechatronics fault but luckily I'd taken out the All in plan at 6 years old and within 3 weeks it had all been repaired with a new £2,000 mechatronics unit fitted and gearbox oil change FOC under my warranty and my £120 refunded phew! Note - ensure you have the DSG oil changed at 40k miles otherwise you may not be covered under warranty!

 

[Ricky1955]

anyone know what an indi garage would charge?

 

[Saltnsauce]

My 2022, petrol 2 wheel drive all space Elegance has just broken its Mechatronics unit' 26000 miles and main dealer service normal city and rural driving and nothing hard and no towing.
Love the car and hopefully VWQ will ante up a hire car for the 2-3 weeks repair time estimated. Dunts the confidence in the car a bit but there are hundreds of thousands in use and I guess a few fail.

 

[Jared]

its usually those ones which have been remapped and high mileage without dsg oil changes. if you skimp on servicing then you wont get a reliable engine.

Got mine back last week after 26 days ....Never ragged or raced , not remapped , full dealer service history , 26k miles ....

 

[Rich-O]

Just had my 5 year old 2019 R-Line Tech TSI 230 have mechatronic failure at 38,000 miles.

Had the "Gearbox in emergency mode - safe to drive on" message come up during a long trip with three even gears 2, 4 and 6 available. Gearbox would re-set after engine switched off for a period, with all gears available again for short trips, but would fail again in emergency mode during a longer drive.

Into dealer upon return who confirmed mechatronic failure. Have the 'All-In' package and replacement mechatronic unit confirmed by VW covered under warranty. Dealer advised to leave the car with them in case any further damage caused to gearbox by use which would potentially not be covered. Advised replacement mechatronic unit required to suit the specification of car and expected to be 3 weeks. They also need both keys to code with new gearbox control unit.

Recommend the "All-In" extended warranty package if your car is younger than 6 years.

Rich

 

[Tubemonster]

Have they given you a courtesy car?

 

[Rich-O]

Have they given you a courtesy car?

No. Went to the second nearest dealer near us who could fit us in before we are flying away on holiday. I did enquire but their courtesy car fleet is fully booked and they are a car down.

 

[Wolfgang62]

No. Went to the second nearest dealer near us who could fit us in before we are flying away on holiday. I did enquire but their courtesy car fleet is fully booked and they are a car down.

I have noticed over the years that VW courtesy cars always seem to be unavailable under the guise of "fully booked"...anyone else noticed this?

 

[Yelland]

Just added my vote to the numbers as my Mechatronics failed..

4years 10months. 42401 miles. P173600 Position sensor for clutch 2 error.

Yelland

 

[Tual]

Just had a new DSG control unit and mechatronics unit - £6k. Car is at 75000 miles, a tiguan 2.0 tdi 4motion. Although car is 7 years old!

 

[vwgolfman]

Not wanting to miss out, now it’s my turn!

57,000 miles and “Gearbox in emergency mode, you can drive on”. Even gears only!

Stop/start of car was “resolving” the issue for about 25 miles before being back to square one with even gears only.

After several restarts, mechatronics unit decided that it would no longer be so generous and took away 4th and 6th leaving us with only 2nd gear.

P173500 clutch position sensor 1 electrical fault.

Problem is, we are nearly 700 miles from home in the Outer Hebrides!!
What a palaver in trying to get home.

So thanks VW for providing us with a car with an inherent problem straight out of the factory.
Luckily it’s in warranty so you can fix it and pay for it!!

 

[Tubemonster]

I really hope the fix is permanent as it’s looking more like when as opposed to if this is going to happen and I know some will say they’ve had loads of DSG’s without problem but this box was new for this car in so much as it’s a wet clutch ( I believe!)

 

[Tricky]

My 2015 mk1 diesel had a DQ500 which was a wet clutch gearbox. The wet clutch ones are supposed to be better.

 

[vwgolfman]

My nearest main stealer is quoting around £3500 for a new mechatronics unit if warrantees don't accept the claim!
That seems rather more than others have quoted on here for the work by their main dealers?

I've also been advised that I may have to pay £180 diagnostics (even though the AA have provided diagnostics to VW and I have also scanned it with my VCDS and the fault codes are right there stored in the car's computer).

 

[thejanners]

My nearest main stealer is quoting around £3500 for a new mechatronics unit if warrantees don't accept the claim!
That seems rather more than others have quoted on here for the work by their main dealers?

I've also been advised that I may have to pay £180 diagnostics (even though the AA have provided diagnostics to VW and I have also scanned it with my VCDS and the fault codes are right there stored in the car's computer).

If the car is under warranty or has an All in one, you are covered assuming the service history is up to date

 

[vwgolfman]

If the car is under warranty or has an All in one, you are covered assuming the service history is up to date

Thank you 🙏 and yes it's under warranty.
They've just called to confirm that it is the mechatronics unit at fault and that they shall attempt a repair under warranty rather than a complete replacement.

 

[thejanners]

Ideal, they should also refund the diagnostic fee.
May be worth voicing your concerns after the repair on a unit that isn’t really fit for purpose and you have lost faith in the brand
You might get a sweetener like a free full service

I just hope mine doesn’t go faulty, mine is 5 years old and only 22700 miles

 

[rcwood08]

Because of the posts regarding this problem, I voiced my concern to my local garage mechanic because I'm hoping to get an R line that would be out of warranty being '20 or 21, he said his dad has the same fault on his and because there are so many DSG's now, there are specialist companies that repair them for about £350 and give a warranty, so not a big deal. He said it is important to change the oil regularly though.

 

[Rich-O]

My understanding of the VW “All-In” extended warranty and service plan is that it is available for cars up to 6 years old to enter the plan which gives you 2 years warranty which takes you to 8 years following registration of potential VW warranty cover. If you don’t pay to extend the warranty you are electing to take the risk.

 

[thejanners]

It works out for a total of 7 years from new assuming you have bought the warranty at 3 years and 5 years respectively