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Vw Approved Used Issues

5K views 12 replies 5 participants last post by  A1VWD  
#1 ·
Hi all

I'm looking for some advice I recently brought a 2018 VW Tiguan Diesel DSG 4 motion from VW Approved used. A week later I have found the car is pulling to the left handside and also when braking to a stop the brakes/suspension makes a loud creaking noise. I am going to call the garage tomorrow and see what they can do. The challenge I have is the garage I purchased from is 80 miles away and they weren't very good from the start. Any advice on how to approach this and If these faults are common with the car would be much appreciated.
 
Discussion starter · #4 ·
Iv given the garage a call and they have asked me to bring it back to there garage as most likely this won't be covered under the warrenty if I take it to my local VW. I'm hoping they are able to rectify the problem first time especially as I will be making a 160mile round trip. My worrie is if they turn around and say they can't find anything or try to fob me off with an excuse. When test driving the car i can say I noticed these issues, maybe I wasn't thorough enough and I believed as it was a main dealer they would repair any issues.
 
Discussion starter · #12 ·
Thanks all for the advice, so under the terms of the approved used I have to take it back to the original garage to be rectified or return for an exchange within 30 days. The care makes a loud creaking noise when coming to a stop similar to when you are braking on an incline and the suspension or brakes creak.
Car was supplied with a fresh 12 month mot with no advisories too. Everything else with the vehicle checks out.

I have also noticed they havnt done a dsg service as they said would be done, cars on 45k miles rather they have only done a haldex service so I am disputing this with the garage too. The car was a good price and tmek me a while to finally get one so ideally I would like them to fix it but if it doesn't get sorted sadly I will be looking to return the car and look elsewhere. Deffinetly been a big learning curve.