Sorry to hear of your troubles

Although I am not an electrician, could it be possible to have and inline timer which comes on and off at a designated time or is it based on the physical connection to the vehicle before charging takes place?

 

Tried with schedule facility in wall charger as well as Hive smart plug timing schedule. Both failed. In fact drained 12 v battery in case of wall charger and tripped house electrics with smart plug. It would seem that the Tiguan needs to charge immediately. If you plug in and charge comes later the car cannot cope with this .

 

Who are you with as an electricity supplier? I use Octopus Intelligent with my BMW hybrid and they take control from their app, the car and BMW app is simply set to immediate charge. Octopus set the charge schedule and it works from there

If you are using a 3 pin plug charger, do not use any timers, extensions etc as the current draw of about 10A is way too high for them.

 

Octopus say cannot use intelligent with mat car/ charger combination

 

That’s a shame! They have a section to leave your email address and they will contact you when they add the car to their database. Go through the enquiry and at the end there will be a message saying it’s not compatible etc.

 

I have left details. Will await them to reply.

 

Hi Chris, can I ask that you provide any updates you have on this matter. I've just ordered an Elegance E-Hybrid due in November and was fully expecting to be able to charge on a schedule. I'm currently with Octopus and was hoping to use their Intelligent Octopus Go tariff on a schedule and am bemused to hear that may not be possible. Whilst not yet installed, I am probably going to get an Ohme Home Pro charger as both VW and Octopus seem to recommend this product, although the 2024 Tiguan eHybrid isn't yet on Octopus' supported car list yet.
Thanks in advance, Mark

 

spent three hours at VW and they had really no idea but in the end concluded no scheduling within the car system. Had a phone call from WV in Germany confirming no scheduling in car. Tried Octopus intelligent and VW Tiguan not supported. Not sure if you could schedule through Ohme unit. Could not via shell recharge unit

 

Thanks for the very prompt reply. I guess I'll just have to hope that common sense prevails and this gets addressed by VW. Hope you find a way forward for yourself. I'll update with my outcome in a few months. Regards, Mark.

 

VW UK customer care could not answer the question and have asked me to be patient while they investigate.

 

You might want to contact the VW person and ask

Saarah Mohamed Customer Relations Advisor

T: 0800 333 666 E: customerservices@volkswagen.co.uk

 

VW Tiguan hybrid plus Ohme charger is suitable for Octopus intelligent according to their website. My charger is not compatible as is vast majority of other charger makes. VW still yet to answer question whether car can schedule with my charger!!

 

So am I correct in thinking it’s the charger and not the car that can’t cope with scheduled charging and it’s a matter of changing the charger to one that can?

 

Two issues I think
One is the shell recharge unit that cannot implement the schedule and does not charge but also seems to drain the 12v car battery
Second is if I use the three pin unit there is no facility to set a schedule for the charge in the car

 

I spoke with Octopus and they were a bit cagey as the Mk3 1.5 Tiguan eHybrid isn't yet listed, it's the Mk2 1.4 variant. I can't imagine there would be a problem but they merely said that they would add my request to the list of car's to potentially be added to their supported vehicles list. I also called the VW number you suggested but, as I don't yet have the vehicle, they weren't keen on having a theoretical conversation about a problem I haven't yet experienced, which is fair enough I suppose.

 

I just want to know if there is a facility to schedule a charge in the car. The manual says yes the dealer says no but not sure.VW still have not answered

 

Theoretical solution if having the charger plugged into the car with no power to the charger doesn’t drain the 12v battery would be to have an electrician instal a timer between the consumer unit and the charger so that you could set that instead.
Not ideal as more expense but could work?

 

Theoretical solution if having the charger plugged into the car with no power to the charger doesn’t drain the 12v battery would be to have an electrician instal a timer between the consumer unit and the charger so that you could set that instead.
Not ideal as more expense but could work?

Thought I mentioned that in my post above and I’m not even electrical - top trade mechanical though 😂😂

 

Thanks
I will ask Shell technical that question if and when they get in contact

 

Better suggestion than the total silence from VW!

 

I’ve got a 2024 passat ehybrid and I’ve been searching the net for an answer to the same problem. It seems there is no facility to set the car on a schedule timer: but my last car was an Octavia phev and I had no issues with the app and scheduled charging from a 3 pin plug charger!

I now have an ohme charger and the passat seems to scheule charge fine using that app, but we have 2 EVs here so sometimes I need the 3-pin as a backup. On YouTube there is a video for how to set up locations and schedules for the VW ID range, this button seems to be missing on the passat and Tiguan!!

go to 0:28 in the video to see the missing button!

I assume it could be fixed in future with a software update but it’s crazy for it to be missing!

 

As far as I can make out and confirmed eventually by VW technical support there is no in car facility to schedule a charge. Also cannot use a remote timer plug on 13 amp unit. I have a shell recharge unit with built in scheduler but it does not work with the eHybrid!!

 

Should mention that appears that 1.4 eHybrid is fine with scheduling a charge the new 1.5 eHybrid cannot be scheduled

 

Talk about a backward step 🙄

 

Backward yes but it took three weeks for VW to admit you cannot schedule. Dealer had no idea! I asked if scheduling was possible to schedule a charge using their preferred Ohme charger. They said they do not support third party apps or equipment. Which I took to mean either no it cannot or they have no idea!

 

I have an ohme charger and app. The app is set up for my wife’s car, but plug mine in and it just charges to the pre-defined schedule in the ohme app, as long as the car is set to “charge now” so it seems I can get around the lack of scheduling issue as long as I’m using the dedicated charger.

When it comes to the 3-pin charger, it looks like you can start and stop the charging from the app, so at least I don’t have to go out to the car to tell it to start charging later on, I just have to remember to do it on the app!

I will be calling vw about this issue, if enough of us complain they will surely do something about it (if they aren’t doing so already!)

 

My 7kw shell charger will charge the car when you plug it in but if a schedule is set the unit switches off and the car thinks the session has finished and does not accept charge when the schedule should start. Even worse the car does not go to sleep and the 12v battery gets totally drained!!
I now we use Vw app to switch 13amp charger to start/ stop charging but still need to wake up at 12.20 am!! App does not work with wall charger

 

Ok so my confidence was misplaced and the car would not charge when told to do so on the app, so I had to go out and put it on charge instead via the infotainment

what a joke!

 

I have just taken delivery of the latest Golf GTE PHEV which has the latest 1.5 engine. I think I have the same problem. I cannot charge using a timer in the car unlike my previous 1.4 version.

’Charging loc’ is missing. Unlike in the bottom photo from a ID7. Does the screen in the Tiguan also have the ‘Charging loc’ missing?