The issue starts as soon as you don’t charge the “big” battery, if you leave it for 8-10 hours the 12v can cope with that if you turn on the car, the issue has happened always with 24h and no usage+plugged in. Terrible from vw group.

 

This is mad. How can this problem get through the design stage. VW know how to set up charging schedules - see ID models. The electronic manual for the VW 1.5 ehybrid has the ID charging schedule. How can this problem exist - my theory is VW purchased a cheaper set of dud chips and will never solve this problem without replacing the appropriate chip set. It’s a manufacturers recall problem,

 

I'll post again to keep my comments fresh, noting a couple of edits since I last posted:

I've been good for 6 weeks now with a delayed charge every night (golf GTE 8.5)

I have ohme pro, with an off peak tariff (it doesn't matter what supplier you have or tariff, just DONT link your tariff with your charger!! I'm on Octopus intelligent Go, to get 6 hours in total of off peak, but as above, in no way should u link this tariff with your charger as the constant polling throughout your plugged-up period will 'kill' ur car.

Dynamic charging set to off in the ohme app

Update ohme app with a manual tariff i.e set off peak timings in the 24 hour period and price per kwh to get accurate costing per charge.

If found that i don't need to solid this next step:
-Sync VW connect app when I get home.
-wait 10 mins or so to sync the ohme app, which pulls down the latest battery level.

Plug up when I get home

Initiate a 'max charge' within 10 seconds of plugging up your car, via the ohme app (LED should be flashing white still). You can also initiate this from the charger's screen.

Charge Point LED will pulse green when max charge starts.

Lock the car

Wait 30 seconds, then press 'Smart Charge' in the ohme app.

The car will now 'sleep'....LED will turn to solid white (if you see Red, that means the 12v battery is rapidly discharging). A good confidence check is hearing an audible 'clunk' a couple of seconds after pressing smart charge, which for me, means the 12v battery is in a 'safe' state

2 mins later, the LED will turn off

My car wakes up 2330 ish, and charges until 100% (I have 100% set in the infotainment system)

I have stayed up a couple of nights while charging and can confirm that the LED turns off when the charge is complete (obviously super scared of it turning red).

I've felt a lot of pain getting here...3 dead batts....tariff swaps .....1 x hire car (a Seat cupra which had delayed charging in the infotainment system lol)....VW milton Keynes HQ mugging me off....Breeze Poole mugging me off).

It's my understanding that the new Golf, tiguan and passat have the same software baseline, so this should be good for all 3 models.

 

Hi Chris. We've just got a new Passat hybrid and are having exactly this issue. Scheduled charge using cheaper electricity stops during session and battery not charged by morning. If we simply plug in and start immediately no issues. But we have to stay up until 11.30pm! Did VW tell you this is a known problem with the Tiguan? Thanks, Anna

 

been following this with great interest as i'm due delivery of a e-hybrid Tiguan very soon. has anyone affected had any updates/official news from vw on a resolution for this yet?

 

Perhaps you might be able to get the scheduling at home for overnight charging, otherwise, in my opinion, you and others have been mis sold and misled

 

So far no new software is available.

 

so just a quick update on this thread. took delivery of the car earlier this week. it's obviously early days but I've charged three times now using ovo anytime tariff+hypervolt charger with zero problems. car has fully charged using off peak tariffs. Plugged in, it's waited for the cheap schedule to kick in with a white flashing light on the car, then gone green as soon as charging starts. the hypervolt charger then informs me when the EV is no longer accepting a charge so i know its full.

The ovo anytime tariff allows charge at any point in the day, and sends specific schedule times to the hypervolt rather than me setting between X and Y times so I have no idea if this makes any difference.

Not sure if the latest Tiguan deliveries have resolved this issue or if an update has been placed on my car prior to receiving it but as yet, I have had no issues in getting cheap charging with the car.

I'll post another update in the next couple of weeks to see if any issues are spotted, but so far so good for me.

 

Keep it plugged in for 24h AFTER charging is completed and you will have a 12v battery dead

 

figured i would give my feedback for others in that im able to successfully gain cheap rate charging with the car, as i said it's early days.

To your point though, I can't think of any reason why on earth i would ever keep it plugged in for 24hours after i have charged my car - but logic to me says this is no different for the 12v battery to keeping internal lights on or radio for 24hours etc. i'd expect the 12v battery to take a hit in that time frame.

 

From friday after work until monday I used to leave it plugged. That’s a likely scenario.

 

Another interloper here - Passat eHybrid Have read the whole thread with interest and despair I'm using the 3-pin VW Charger (£220! no longer comes as standard - thanks vw). Could you confirm which smart plug you use and also that you haven't found it starts to drain the battery before the set time as is mentioned elsewhere in the thread? Cheers

 

Apologies, ignore this. Just checked and my car does have a charging location option so have added a schedule there. Still can't seem to edit it in the app though - has to be on the car

 

Further update now after 3 weeks of use and numerous charges. Haven't had a single issue doing scheduled charging via Ovo Anytime tariff/Hypervolt 3 and a 25 plate tiggy.

This now includes several overnight sessions where I've plugged in and left it for several hours before charging has started or charging has finished.

A couple of settings to note - i have turned OFF battery optimise within the cars infotainment system. That was causing the car to cut the charging off at irregular charge points 50% 60% 80% etc. and also set it to allow to charge to 100%

Also turned off Random Start within the hypervolt settings as this was causing issues initially to get Hypervolt to sync with Ovo anytime.

I have honestly no idea if this Tiguan has received a fix to this issue prior to delivery or not (happy to compare firmware versions etc) but i'm certainly not seeing this same fault using Ovo Anytime tariff.

Hope this helps anyone else.

 

Also the little charge light goes out after a short period of no charging. it does not stay red as others have mentioned.

 

Have you left the car plugged in after the charge is completed for a period longer than 24h? With a wallbox charger type, not the portable one.

 

I haven't no, but would have zero reason ever to do this. I use my car daily. charger is a wallbox yes. when charge is complete though and i leave overnight there is no lights on the charge point of the car

 

VW had my car all last week rang me late Thursday to say I cannot schedule charge MY car and they hope to have a fix for it Q3 this year. As a result I have started the rejection process and am due a call on Tuesday to confirm where we are with the process.

 

Rejection approved by VW today and going back to them next week for a full refund.

 

Well done! Did you use the car or not delivered yet?

 

Had the car almost 6 weeks now. 900+ miles done, 98% of that on electric. Always using charge anytime schedule, never instant charging. Plenty of overnight charges in that time and always successful.

In other words, i am of the opinion the latest 25 plate Tiguan's are not affected by this problem.

 

Can you please share what exactly you are doing and the charger that you are using please?
Thanks!

 

I thought that frequently charging the battery to 100% resulted in reduced battery life and, that it was better to routinely charge to 80% with occasional 100% charges? I don't have an electric car and it's been quite a while since I studied this, so could be wrong.

 

If I had a full electric car that I intended keeping long term then yes, I would only charge to 100% occasionally when needed. However, with a plug in hybrid with a more limited range, then I charge to 100% most of the time as I run on electric virtually the whole time, with only 1 tank of petrol used in 5 months now for a long motorway journey. I would assume a lot of people now have their cars on 2/3 years PCP so would not be too worried that long term the battery life and thus range would decrease. I previously had a Ford Kuga PHEV for two years which I always charged to 100% given a much lower range than the new Tiguan, and didn’t notice and marked reduction in battery life/range in that period. My neighbours Tesla after 3 years is now down 10% on battery life/range.

 

I have the same problem with my Golf eHybrid FPG. I only have a basic cable that plugs in to a house socket. My solution is to plug in the charger in the afternoon. The car starts charging immediately, so I pause charging via the Infomatic screen. At 10 pm our cheap electricity period starts. It is also time to let the dog out for a few minutes. While the dog is out I log in to the car from my mobile phone using VW´s mobile app and am able to start charging. The charging rate is only 2kw, and the car is ready by 8 am when the electric price doubles. When I complained by email to the local VW agent, the salesman who sold me the car says that he has activated scheduled charging and would phone me with instructions, or I can visit the agency for him to do this job. So far the phone call has not come, and I have not visited the agency which is an hour´s drive away. Alan

 

I’ve seen that the 2025 Tiguan now has the scheduled charging as described in the 2024 model handbook. Is the same true for the 2025 Golf? VW keep on kicking the can down the line with a so say soft ware update in the third quarter of the year. We should all have taken the cars back and demanded a refund.

 

Why has VW decided to not add a scheduled charging option on the ninth gen VW Passat ehybrid, absolutely crazy!! Come on VW, get it sorted!! If Beka and Hotpoint can add scheduled timers to my dishwasher and washing machine so they can run through the early hours of the morning taking advantage of lower electricity prices, why cant you add it to the ninth gen VW Passat ehybrid and Tiguan??!! It was available on my eight gen VW Passat ehybrid, what was your thinking on taking it away? Would love to know you reason.....

 

Yes I have a VW Tiguan purchased last December. Charging is a nightmare. I plug in as late as possible - 11:00 on max charge and accept paying full price for the first half hour to get the rest at the cheap rate. I’ve been given various updates for the charging software upgrade but the goalpost keeps changing. Now said to be the third quarter of this year. In my view this is never going to happen unless VW change the appropriate chip in the car. We have been sold an item that does not correspond to the instructions in the electronic manual. Trade description incorrect!?

 

Recently on Channel 5 there was a programme about electric cars. It was recommended not to use the smart charger’s timer to charge the car. Personal information from your car can be gathered by the charger and potentially forwarded to a third party. It was suggested that one should use the car’s timer - BUT WE CAN’T. VW has failed to install a timer in the Golf MK8.5 GTE or other VW Group PHEVs.

 

Big news guys! A user in a FB group mentioned that yesterday he had an OTA and scheduled charging is there….

Do we have a confirmation?

 

Big news guys! A user in a FB group mentioned that yesterday he had an OTA and scheduled charging is there….

Do we have a confirmation?

View attachment 12722

I think this may be a false hope! Not seen it. I was told an update would mean a trip to the dealership and they would have to update. If an update is ever available.

 

Hi all,

We have a user on one of the Tiguan eHybrid Facebook groups, he has posted this video of the scheduled charge option being present on his 2025 Tiguan. Can anyone comment on this? Or test and confirm? Cheers all

Just to be completely clear, this is not my video, I've just blurred out his location on the video

 

Well I have a November 2024 Tiguan and I can confirm that the functionality to add charging location and charging times is not there. I'm just using a granny charger that I got from Amazon and connects to an app for scheduled charging.

 

hi, what app do you use for the schedule charging ?

thanks

 

FYI more a more users are confirming around Internet that they got charging schedule after an update. Also all new Tiguans have it from factory.

i don’t have more information to share but when I got I will share.

 

yes, my tiguan app now has that screen. i got really excited.....

 

IMHO - "I spent £500+labour to change to an OhmePro charger." This [tethered] charger works with my Tiguan CT 2025 model.