[Tubemonster]

I notice from your screenshot slimpollack that you get 10 years basic but only 3 years plus!!

 

[2806]

I notice from your screenshot slimpollack that you get 10 years basic but only 3 years plus!!

That is a standard on the SEL and R Line.

 

[Tubemonster]

I wonder how much the subscription is from year three.

 

[2806]

I wonder how much the subscription is from year three.

A 3 year subscription from new is £340

 

[Tubemonster]

I wonder how much the subscription is from year three.

A 3 year subscription from new is £340

No I meant once your three years free has run out. Or are you suggesting it might cost that for another theee years?

 

[2806]

I wonder how much the subscription is from year three.

A 3 year subscription from new is £340

No I meant once your three years free has run out. Or are you suggesting it might cost that for another theee years?

If you think about it it is only an eSIM in the system and I bet its fitted to all the Discover Media systems. So really what you are paying for is just the subscription. I may be wrong but knowing VW they will sting you :lol: :lol:

 

[SlimPollack]

Hi

The screenshot you have placed on here with the Security & Service subscription? It seems this may have changed as I cannot find it within my login of Car Net

Have you got a screenshot of the app as this is mine and does it differ?
Screenshot_20190119-174841_VW Car-Net.jpg

I have installed the app and have the screen similar to yours but unfortunately the lock symbol is opened and Car-Net app reports that my car is unlocked when it is definitely locked. Remote locking/unlocking does not work.

 

[JWS1523]

Hi

The screenshot you have placed on here with the Security & Service subscription? It seems this may have changed as I cannot find it within my login of Car Net

Have you got a screenshot of the app as this is mine and does it differ?
Screenshot_20190119-174841_VW Car-Net.jpg

I have installed the app and have the screen similar to yours but unfortunately the lock symbol is opened and Car-Net app reports that my car is unlocked when it is definitely locked. Remote locking/unlocking does not work.

Yes mine is the same shows its unlocked but is definitely locked and you can't lock/unlock it via the APP, the light and horn work ok.

 

[Frylle]

Hi.

Did you guys find a solution, my Tiguan does the same thing.

 

[xtrailman]

Hi.

Did you guys find a solution, my Tiguan does the same thing.

There isn't one Carnet know about the lock showing unlocked and are working (they say) on getting it removed.

 

[Frylle]

Hi.

Did you guys find a solution, my Tiguan does the same thing.

There isn't one Carnet know about the lock showing unlocked and are working (they say) on getting it removed.

So the remote lock/unlock on the app will not work on the Tiguan ?

 

[xtrailman]

Not on any UK Tiguan, according to Carnet CS only the Towrag gets it.

 

[Rgwhittington]

I spoke to the VW digital customer services tonight and they said that the unlock/lock feature had been revoked due to security issues and that it would be reinstated shortly (shortly having no definitive timeframe).

 

[Stiguan]

I emailed VW to ask why I could not access the security features on my car via Car Net. I got the following reply, which might be helpful for someone wanting to ask the same question:

Thank you for contacting Volkswagen Digital Services.

With regards to your inquiry about the availability of specific services and functions in your Volkswagen Tiguan, we would like to politely bring your attention to the following:

Your vehicle is equipped with the "Guide & Inform" package of services (Basic and Plus), but does not feature the "Security & Service" package.

More information about the package of services available in your vehicle can be found here: https://www.volkswagen-carnet.com/en_GB/services-and-packages/guide-and-inform.html.

The availability of the services depends on the hardware with which your vehicle was equipped, during its assembly.

Unfortunately, after a car is delivered, the hardware needed cannot be retrofitted.

The above would explain why you are not able to see the options mentioned in your Email, in the Car-Net App or Web Portal, since the App/Portal adjusts to the services available in the specific vehicle which has been enrolled to the Car-Net account.

On the other hand, we can confirm that your vehicle is equipped with App-Connect: https://www.volkswagen-carnet.com/en_GB/services-and-packages/app-connect.html.

Furthermore, your vehicle is also compatible with the Volkswagen Connect App, which requires a DataPlug that can be obtained at an authorized Volkswagen Dealership:https://www.vwconnect.com/en-gb/#start.

If you require further information or assistance, you may reply to this Email, or call our direct line 0800-279 750 8 (around the clock, 7 days a week). Your case reference is 00033457.

We wish you always safe and enjoyable journeys in your Volkswagen Tiguan!

Kind regards,
Volkswagen Digital Services